RMM & Endpoint

Level

Check devices, resolve alerts, and organize endpoints in Level RMM from chat.

Dex connects to Level RMM over the REST API v2 with a single API key and lets admins and employees drive lightweight device management in natural language — listing and inspecting devices, viewing and resolving alerts, managing groups and tags, and updating custom fields — with policy guardrails and audit logging.

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What Dex does with Level

Dex handles both admin workflows and employee self-service — all policy-guardrailed and audit-logged.

For admins (CoAdmin)

List, search, and inspect every enrolled device in Level
Update device metadata or delete devices that have been decommissioned
View active alerts across the fleet and resolve them individually
Create, update, and delete device groups; add or remove devices in bulk
Create, update, and delete tags; tag or untag devices in bulk
Define custom fields and set custom field values on devices
Trigger Level automation webhooks to kick off existing workflows

For employees (self-service)

Check whether your own computer is online and what Level is reporting
See any active alerts on your own device and ask for them to be resolved
Look up what groups and tags your device belongs to
Review the device health and monitoring status Level shows IT

Just ask Dex

Your team types a request in plain language. Dex investigates, plans, and executes — with the right guardrails.

Admin prompts

>Show every Level device that is offline right now
>List all open alerts by severity and who owns each affected device
>Create a "Production-Servers" group and add every server whose name starts with "prod-"
>Resolve all alerts for device Z2lkOi8v… — they've been remediated
>Tag every Mac in the Design team as "CREATIVE"

Employee prompts

>Is my laptop online in Level right now?
>Show me any open alerts on my device
>What groups is my device in?
>My computer had a disk warning yesterday — is it resolved?

Policy actions

Every action Dex can take on Level is declared, scoped, and guardrailed. Admins control which apply, who approves them, and whether they're limited to self-service.

Action	What it does	Guardrails
`level_list_devices`	List and view devices in Level RMM	self-only
`level_view_alerts`	View device alerts in Level RMM	self-only
`level_resolve_alert`	Resolve a device alert in Level RMM	self-only
`level_manage_groups`	Create, update, and manage device group membership in Level RMM	—

How to configure Level

Onboarding takes minutes. Dex validates your credentials before saving them.

Setup steps

1
Sign in to Level as an administrator and go to Settings > API Keys.
2
Generate a new API key for Dex. Choose read-write scope so Dex can resolve alerts and manage groups/tags; read-only is sufficient for list-and-view only.
3
In Dex, enable the Level integration and paste the API key.
4
Dex validates the key by calling `GET /v2/devices?limit=1` before saving the credential.
5
Configure policy actions (list_devices, view_alerts, resolve_alert, manage_groups) with approval requirements as needed.

Vendor documentation ↗

Credentials required

api_key: Level API key (Settings > API Keys)

Requirements

•Level workspace with the RMM agent installed on target devices
•API key generated in Level Settings > API Keys — read-write scope required for write operations
•Level uses opaque Base64-encoded string IDs (not numeric); Dex handles them transparently
•List responses use cursor-based pagination (`has_more` + `starting_after`); Dex auto-paginates
•Read-only API keys can only perform GET requests — write operations (resolve alert, create group) will return 403

Related integrations

See Dex run Level

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