Question 1

What is Dex?

Accepted Answer

Dex is the world's first Autonomous IT Engineer. It doesn't just assist. It investigates, plans, and executes real IT operations inside Microsoft 365 with structured reasoning and controlled autonomy.

Question 2

Is there full documentation?

Accepted Answer

Yes. We believe in transparency. You can access full documentation, architecture details, and technical explanations that outline how Dex reasons, executes, and maintains security boundaries at https://dex365.ai/docs.

Question 3

Who is behind Dex?

Accepted Answer

Dex is created by former technology leaders and the team behind SysAid, a leader in IT platform trusted by thousands of organizations and millions of users globally. We combine deep IT operations experience with hands-on product execution to build the world's first Autonomous IT Engineer.

Question 4

Is Dex secure and compliant with industry security standards?

Accepted Answer

Yes. Dex is built on the same secure, enterprise-grade foundation as the SysAid platform, which follows stringent international security standards and compliance frameworks. This includes certifications and alignment with ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, and annual third-party audits. Dex is hosted in secure AWS environments with industry-standard encryption, role-based access controls, and continuous monitoring. Dex also follows GDPR and supports HIPAA-aligned controls through HITRUST-mapped security.

Question 5

How much does Dex cost?

Accepted Answer

Dex is currently available at no cost. Each user receives 10 credits per week. At this stage, additional credits are not available for purchase.

Question 6

What if I need more credits now?

Accepted Answer

If you have a high-priority task and need more than your weekly allowance, you can request extra credits by clicking the Feedback button in the bottom-left corner of the application.

Question 7

How can Dex help MSPs?

Accepted Answer

Dex acts as a force multiplier for MSP teams. Operating like a senior IT engineer, Dex can investigate, plan, and execute real IT tasks across client environments while respecting permissions and policies. This allows MSPs to handle more work, support more clients, and respond faster without increasing headcount. The technology behind Dex is already trusted by thousands of organizations, and we provide full documentation and technical transparency so MSPs can understand exactly how it works. Dex is built to meet the highest standards of security, control, and operational oversight.

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FAQ

Dex: A Full-Stack Autonomous IT Engineer for Microsoft 365