MSP360 RMM
Read MSP360 RMM endpoint telemetry from Dex - health, disks and SMART, software and updates, services, antivirus, and event-log counts.
Dex connects to MSP360 RMM through the Agent API v1 to read endpoint telemetry conversationally - fleet and per-device health summaries, disk usage and SMART status, installed software and pending updates, services and processes, antivirus state, event-log counts, and hardware. The API is read-only across all 29 routes, so Dex reports and flags but never reboots, patches, or runs scripts - for backup-side actions use the separate MSP360 Managed Backup app. Employees can check their own machine health through Dex Go. Available as an MSP global app with one shared RMM API token; because the API carries no company filter on any route, telemetry is a master or standalone capability and a child-scoped connection is refused by design.
What Dex does with MSP360 RMM
Dex handles both admin workflows and employee self-service — all policy-guardrailed and audit-logged.
For admins (Dex Pro)
- Read the fleet health summary in one call - CPU, RAM, disk, antivirus, update, event-log, SMART, and temperature state, plus live alerts
- Drill into a specific endpoint's health summary and system info by computer name
- Check disk usage per drive and SMART status across the fleet or one device
- Review installed software and pending or installed updates, including which need a reboot
- Inspect services, running processes, antivirus state, event-log counts, and hardware
- Import a nightly per-endpoint inventory into a Dex dataset so fleet-wide questions answer instantly
- Deploy as an MSP global app - one shared RMM API token; telemetry is available on the MSP-master or standalone connection, with per-tenant scoping by company_id
For employees (self-service)
- Check whether your own machine is healthy and when it last reported
- See how full your disk is and whether it is reporting a SMART problem
- Check whether your antivirus is running and up to date
- See what updates are pending and whether any need a reboot
- Look up whether a piece of software is installed and what version you have
- See what is eating CPU or memory when your machine feels slow
Just ask Dex
Your team types a request in plain language. Dex investigates, plans, and executes — with the right guardrails.
Admin prompts
- >Give me the MSP360 RMM fleet health summary - which endpoints are not healthy?
- >Which machines have a drive above 90 percent full or a SMART problem?
- >Show me the health summary for the machine named "FIN-LAPTOP-014"
- >Which endpoints have antivirus disabled or out of date?
- >Which devices have updates pending a reboot?
Employee prompts
- >Is my laptop healthy? When did it last report?
- >How full is my disk, and is it failing?
- >Is my antivirus on and up to date?
- >Do I have any updates pending that need a restart?
Policy actions
Every action Dex can take on MSP360 RMM is declared, scoped, and guardrailed. Admins control which apply, who approves them, and whether they're limited to self-service.
| Action | What it does |
|---|---|
msp360_rmm_fleet_summary | Read the MSP360 RMM fleet health summary |
msp360_rmm_device_health | Read an endpoint's MSP360 RMM health summary and system info |
msp360_rmm_device_storage | Read an endpoint's disk usage and SMART status |
msp360_rmm_device_software | Read an endpoint's installed software |
msp360_rmm_device_updates | Read an endpoint's installed and pending updates |
msp360_rmm_device_services | Read an endpoint's services and their state |
msp360_rmm_device_processes | Read an endpoint's running processes and resource usage |
msp360_rmm_device_antivirus | Read an endpoint's antivirus state |
msp360_rmm_device_eventlog | Read an endpoint's event-log record counts |
msp360_rmm_device_hardware | Read an endpoint's hardware, printers and Hyper-V guests |
How to configure MSP360 RMM
Onboarding takes minutes. Dex validates your credentials before saving them.
Setup steps
- 1In the MSP360 Management Console, go to Settings > General > RMM API tokens and choose "Add RMM API token".
- 2Pick the administrator the token will be bound to and save. The account needs a valid RMM license - Community Edition cannot issue RMM API tokens.
- 3In Dex, enable the MSP360 RMM integration and paste the RMM API token.
- 4Leave company_id blank on the MSP-master org and on any standalone org that holds its own token - those get full fleet telemetry. Setting it makes every RMM call from that org refuse, because the API has no company filter.
- 5Dex validates the token with a live fleet-summary read before saving.
Credentials required
- rmm_api_token
- RMM API token from Settings > General > RMM API tokens, bound to a named administrator with a valid RMM license
- company_id
- Leave blank on the MSP-master or standalone org for full telemetry; setting it scopes the org as a child tenant, which the read-only RMM API refuses on every route
Requirements
- •An MSP360 account with a valid RMM license and an RMM API token bound to an administrator
- •The API is read-only - Dex reads and flags telemetry but cannot reboot, patch, run scripts, or acknowledge alerts
- •For backup-side actions (run a backup plan, grant a license, create a user), use the separate MSP360 Managed Backup app
- •For MSPs, deploy as a global app; telemetry works on the MSP-master or standalone connection because the RMM API has no company filter to confine a call to one customer
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See Dex run MSP360 RMM
Book a 30-minute walkthrough with our team and see how autonomous IT works in your environment — or get started for free.