Privacy Policy

You acknowledge and agree that your access and use of the Platform, including, without limitation, any information transmitted to or stored on the Platform, is subject to SysAid’s privacy policy.. You acknowledge that the use of the Services may involve processing of personal information about your permitted users and other third parties (“Personal Information”) and You shall be responsible for having all necessary rights to collect and process and allow for collection and processing of such Personal Information. For clarity, SysAid will use your personal information as follows:

Personal Information Accessed: As part of our provision of the Platform and Services to you, we will access your full name, phone number, business email address, company name, comments/messages, as well as any other Personal Information that you decide to provide us with, your Google log-in credentials or other credentials used to log in to our Platform. We also use analytics tools, cookies and log files on our website and Platform which collect Personal Information such as IP address, pages clicked, search and browser history, and device information, session durations, user patter of your use of the Website, the frequency and scope of your use of our website and Platform and information about your computer and internet connection, including the operating system you use and browser type.

Use of your Personal Information: We use your Personal Information for the following purposes:

• To register your account, enable you to login and use the SysAid Community, to communicate with you, and to send you marketing communications.
• To analyze use trends of the Platform, maintain and improve the functionality of the Website and marketing and promotional efforts; we may also share certain of this information with third parties.
• To respond to your questions, comments, and other requests for ongoing customer assistance, technical support and maintenance of the website and Platform, to better understand your needs, both on an aggregated and individualized basis, in order to further develop, customize and improve our Platform based on users’ preferences, experiences and difficulties, to communicate with you and contact you to obtain feedback from you regarding the Website and demo, to establish a business relationship with you.

Sharing your Personal Information. We share your Personal Information as follows:

• With our hosting providers.
• With our service providers and business partners with whom we jointly offer products or Services as well as in order to allow them to provide customer support.
• With our affiliated companies, staff and other entities within our group.
• To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
• If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we may disclose your personal information to such third party (whether actual or potential) in connection with the foregoing events; and/or
• In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we may transfer, disclose or assign your personal information in connection with the foregoing events, including, in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company; and/or
• Where you have provided your consent to us sharing or transferring your Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

Security and Retention:

• Security. We have implemented appropriate technical, organizational and security measures designed to protect your personal data. In line with GDPR, appropriate measures are assessed in terms of a variety of factors including the sensitivity of the data, the risks to individuals associated with any security breach, state of the art technologies, and the nature of the processing. These measures include data anonymization in problem investigation/resolution and encryption. Regular testing of the effectiveness of all security measures is a continuous process. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information. For a description of our data storage, backup and security policies, please see here.
• Retention of your personal data. In addition to the retention periods mentioned above, in some circumstances we may store your personal data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal data or dealings. We have an internal data retention policy to ensure that we do not retain your personal data perpetually.

At all times during the Term, You shall retain ownership and control of the Personal Information and may access, modify and delete Personal Information that is stored on the Platform; SysAid shall not use your Personal Information for any purpose other than for providing the Services which may include transferring data by SysAid to its affiliates and subcontractors, including transfers outside of the European Economic Area. To the extent that, in connection with SysAid performing its obligations under this Agreement, SysAid processes any Personal Data that is subject to Data Protection Laws and Regulations, as defined in the Data Processing Addendum (“DPA”), and You need a DPA, SysAid shall comply with the requirements of the processor under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, including as implemented or adopted under the laws of the United Kingdom (“GDPR”), with respect to processing Personal Information of individuals covered by the GDPR, the terms of the DPA incorporated herein, shall apply; the DPA is viewable at DPA. With respect to your data, You shall be and act as the controller as that term is defined in the GDPR; at all times, You shall comply with all laws and regulations, including, without limitation, privacy and data protection laws and regulations permitting SysAid to use the data provided by You, controlled by You or with respect to which You are considered a data controller.