9 min read
Can You Trust an AI to Run IT? Inside Agentic IT's Guardrails
The honest answer for CISOs: what stops an autonomous IT engineer from doing something dangerous — scoped permissions, human approval, full audit trail.
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Field notes from the agentic IT shift
We write about what changes when software stops routing IT work and starts doing it — and what the second-order effects look like inside a real org.
8 min read
How MSPs Scale IT Support Without Hiring: The Agentic IT Playbook
MSPs are capped by tickets-per-tech economics. Here's how agentic IT lets one tech cover 2-3x the seats and add clients without adding headcount.
Read post →10 min read
ITSM is a router. Agentic IT does the work. Here's when you need which.
ITSM and agentic IT are different categories solving different problems. Here's the category boundary, and the working model for running both.
Read post →9 min read
The IT helpdesk math: why your Tier 1 costs more than you think
What an IT ticket actually costs — including the parts that never show up on the invoice — and what changes when 90% of Tier 1 work resolves before a ticket is opened.
Read post →7 min read
How Dex Go resolves password requests in Microsoft 365
How to automate password resets in Microsoft 365 — under policy, with full audit, no ticket required. A working approach to the most expensive Tier 1 work.
Read post →10 min read
What is agentic IT? A working definition for IT leaders
Agentic IT is software that investigates, plans, and executes IT work — not just routes or suggests it. Here's a working definition for IT leaders.
Read post →4 min read
Welcome to the Dex blog — and what we mean by agentic IT
Most 'AI for IT' products help humans work faster on their tickets. Dex does the work itself. Here's why we're writing about it.
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