8 min read
Cost Per Resolution vs Cost Per Seat: The Pricing Model IT Has Been Missing
Cost per resolution ties IT support spend to outcomes instead of headcount. Why per-seat licensing hides waste, and how the math changes at $1.99.
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IT ROI
7 posts on IT ROI.
8 min read
The MSP Margin Trap: Why Adding Technicians Kills Your Profitability
MSP profit margin per technician falls as you hire: revenue per tech flattens while loaded cost compounds. Here's the math, and the way out of it.
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When the CFO Vetoes: The Cost Math That Survives Procurement
The ROI of IT automation in the one block a CFO will actually read: cost per resolution against a seat-based floor, and why 49% of approved deals die.
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The Ticket That Never Existed: How to Measure Deflection You Can't See in Your ITSM
IT ticket deflection ROI is hard to prove when Dex resolves before the ticket — here's how IT leaders measure the work that never leaves a ticket behind.
Read post →July 1: what changes in IT when autonomous resolution goes live
Autonomous resolution goes live July 1. Here's the before/after of your first 30 days with an autonomous IT engineer, plus what we'll show live.
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The $67,000 day: what Grand Traverse County's IT team did while Dex did the work
The ROI of IT automation, told through one day: how Grand Traverse County unlocked $67,000 in value while Dex did the Microsoft 365 work.
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The IT helpdesk math: why your Tier 1 costs more than you think
What an IT ticket actually costs — including the parts that never show up on the invoice — and what changes when 90% of Tier 1 work resolves before a ticket is opened.
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