7 min read
L1 is a tax. Here's how to stop paying it.
Tier 1 volume isn't a staffing problem — it's a structural tax on IT. Here's the math, and the mechanism that removes the work instead of reducing it.
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L1 Deflection
2 posts on L1 Deflection.
7 min read
How Dex Go resolves password requests in Microsoft 365
How to automate password resets in Microsoft 365 — under policy, with full audit, no ticket required. A working approach to the most expensive Tier 1 work.
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