Topic
23 posts on Agentic IT.
IT ticket cost per resolution, built for the CFO: a fill-in TCO model for labor, downtime, escalation and tooling, and how it changes the buying decision.
Read post →Agentic IT vs Copilot: why a copilot that drafts answers and an autonomous IT engineer that closes the work are different purchases for M365 IT teams.
Read post →Unsanctioned apps, orphaned guests, and permission drift accumulate in every tenant. How autonomous IT finds shadow IT in Microsoft 365 and closes it.
Read post →AI L3 IT support escalation, defined: where Dex stops and a human engineer starts, the four conditions that trigger a handoff, and what ships with it.
Read post →Least privilege by default: how Dex executes real M365 work through scoped delegated permissions instead of standing global admin access.
Read post →After-hours IT support automation closes the overnight gap your dashboards hide - and what a 3am ticket really costs when nobody is on shift.
Read post →How to explain agentic IT to stakeholders in one sentence your champion can repeat — and why 69% of buyers hit a message mismatch without it.
Read post →Agentic IT deals stall in the buying committee, not the demo. The four seats that review the purchase, what each asks, and the proof that answers it.
Read post →Autonomous IT engineer safety comes down to one question: what happens when it gets a call wrong? Where a wrong action is caught, contained, and reversed.
Read post →Do you still need an ITSM if agentic IT resolves before the ticket? Yes — here's the CIO decision map of what Dex eliminates and what stays the record.
Read post →What happens to MSP margins when one autonomous engineer resolves L1-L3 across 40 Microsoft 365 tenants, and the technician-per-tenant curve finally breaks.
Read post →A forward-look at the first 90 days after autonomous IT resolution goes live: the quiet queue, the shifted L3 work, and the metrics that actually change.
Read post →A Microsoft 365 password reset traced through Dex Go's investigate, plan, policy gate, execute, and audit loop — where governed autonomy actually lives.
Read post →Dex for MSPs is generally available now. On July 8 we onboard a client tenant in 4 minutes and watch Dex resolve real L1 to L3 tickets live.
Read post →Every vendor will call their product agentic at your next demo. Three questions tell you whether it actually investigates, executes, and acts under policy.
Read post →The ROI of IT automation, told through one day: how Grand Traverse County unlocked $67,000 in value while Dex did the Microsoft 365 work.
Read post →Tier 1 volume isn't a staffing problem — it's a structural tax on IT. Here's the math, and the mechanism that removes the work instead of reducing it.
Read post →The honest answer for CISOs: what stops an autonomous IT engineer from doing something dangerous — scoped permissions, human approval, full audit trail.
Read post →MSPs are capped by tickets-per-tech economics. Here's how agentic IT lets one tech cover 2-3x the seats and add clients without adding headcount.
Read post →ITSM and agentic IT are different categories solving different problems. Here's the category boundary, and the working model for running both.
Read post →What an IT ticket actually costs — including the parts that never show up on the invoice — and what changes when 90% of Tier 1 work resolves before a ticket is opened.
Read post →Agentic IT is software that investigates, plans, and executes IT work — not just routes or suggests it. Here's a working definition for IT leaders.
Read post →Most 'AI for IT' products help humans work faster on their tickets. Dex does the work itself. Here's why we're writing about it.
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