How can Dex help internal IT teams?

Dex acts as an additional engineer on your team — one that never sleeps and never escalates. It investigates, plans, and executes real IT tasks across your IT environment, including Microsoft 365 and Google Workspace, handling routine L1 and L2 requests autonomously so your team can focus on strategic work. The technology behind Dex is trusted by thousands of organizations, and every action is logged for full auditability.

Dex is the world's first Autonomous IT Engineer. It doesn't just assist — it investigates, plans, and executes real IT operations across your IT environment like Microsoft 365 or Google Workspace, with structured reasoning and controlled autonomy.

What IT environments does Dex connect to?

Dex connects to your IT environment like Microsoft 365 (Azure Active Directory, Exchange Online, SharePoint, Microsoft Intune, Microsoft Teams) or Google Workspace (Gmail, Google Drive, Google Admin, Chrome devices). It also integrates with Slack, Okta, Zoom, and other tools in your stack.

Is Dex secure enough for enterprise IT?

Yes. Dex is certified ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type 2 with annual third-party audits. Every action is logged with a full audit trail, approvals are required for sensitive or irreversible changes, and Dex is hosted in secure AWS environments with encryption in transit and at rest.

Dex is built by the team behind SysAid, a leader in IT platforms trusted by thousands of organizations and millions of users globally. The team combines deep IT operations experience with hands-on product execution to build the world's first Autonomous IT Engineer.

Autonomous IT Engineer for Internal IT Teams

Internal IT

Make your IT team
10× more impactful.

IT issues and requests get resolved on their own, without ever becoming a ticket that needs the IT team. That leaves your team with the time to build, improve, and innovate.

90%

of IT issues resolved before becoming a ticket

24/7

always-on, no on-call rotations

Limited Time

Put Dex to Work

In your real environment, from day one

Go beyond the demo. Pay just $1.99 per resolved ticket — with a dedicated onboarding engineer to get you running fast.

💸

$1.99 Per Resolved Ticket

Only pay when Dex fully resolves the issue

👤

Dedicated Onboarding Engineer

Personalized support at no cost

⚡

Real Usage from Day One

Use Dex in your own Microsoft 365 environment

Talk with an IT expert →

Our technology is trusted by 3,000 organizations worldwide and millions of users

Trusted by North York General, Xerox, Cygnet, University of Michigan, Honda, Motorola Solutions, BDO

How it works

True transformation for IT.

Dex is in front of your users

Employees describe issues in Microsoft Teams or Slack in plain language. Dex investigates and resolves autonomously before a ticket forms and before the IT team is ever interrupted.

"My laptop has been running really slow all morning" → Resolved in 4 minutes. No ticket opened.

IT stays in full control

Dex operates under tight governance and security. Every action is logged. Sensitive or irreversible changes wait for your explicit approval. You set the boundaries. Dex works within them.

Waiting for your approval before disabling this account.

Your guidance, in plain language

Whatever requires your attention, you direct in plain language. No scripting, no admin consoles. Dex plans it, shows you the steps, and executes with your sign-off.

"Offboard Alex from all systems and revoke his M365 licenses" → Plan shown, approved, executed.

What changes for your team

Less firefighting.
More of what matters.

Build

Infrastructure projects that actually move forward

No more putting them off because the queue is full. When L1 and L2 resolve themselves, your IT team has the space to build.

Improve

Security, reliability, and automation

The work that compounds over time. Hardening posture, reducing tech debt, automating workflows. The things that make IT stronger.

Innovate

IT as a driver, not a bottleneck

IT projects that move the needle for the organization. The initiatives that make IT a strategic driver — not just infrastructure that keeps the lights on.

Works with your existing stack

Already running an ITSM?
Dex makes it better.

Your ITSM may be deeply integrated into your organization's processes and workflows. That doesn't need to change. Dex works upstream.

Dex sits upstream

Most issues never reach the queue. Dex resolves them in Teams or Slack before a ticket is created. The requests that do reach your ITSM are the ones that genuinely need structured process, change management, or a human decision.

Nothing gets unplugged

Your workflows, integrations, and audit trails stay exactly as they are. Dex is an additional layer of intelligence and autonomy on top of your existing investment — not a replacement for it.

Your ITSM handles what needs handling. Dex makes sure that's a much shorter list.

Dex in Action