Dex Essentials (Global)
Author skills once at the master level and share them with every managed tenant, live in each customer's Dex Go and Dex Pro agents.
Dex Essentials (Global) is the MSP-authored skill set that ships to every managed tenant. Skills you build once at the master level are shared across all child tenants and become available in each customer's Dex Go and Dex Pro agents, so you standardize how Dex behaves without configuring each organization by hand. It is a global app by design: always on, enabled by default, and applied consistently across all of Dex's work surfaces. Pair it with global instructions and shared ticketing settings to keep behavior uniform across your whole client base.
What Dex does with Dex Essentials (Global)
Dex handles both admin workflows and employee self-service — all policy-guardrailed and audit-logged.
For admins (CoAdmin)
- Author skills once at the master level and share them across all child tenants
- Make MSP-authored skills available in every customer's Dex Go and Dex Pro agents
- Manage and apply skills for apps across all your tenants from one place
- Keep behavior consistent across all of Dex's work surfaces, always on and enabled by default
- Standardize automation across your managed client base without configuring each organization by hand
Just ask Dex
Your team types a request in plain language. Dex investigates, plans, and executes — with the right guardrails.
Admin prompts
- >Share this skill with every child tenant
- >Which MSP-authored skills are applied across all my tenants?
- >Apply my global skills to a newly added customer
- >Keep this skill consistent across Dex Go and Dex Pro for all organizations
How to configure Dex Essentials (Global)
Onboarding takes minutes. Dex validates your credentials before saving them.
Setup steps
- 1Dex Essentials (Global) is a prebuilt global app that is always on and enabled by default across every managed tenant.
- 2At the master level, author the skills you want shared with all child tenants.
- 3Dex applies the shared skills across all of its work surfaces, including each customer's Dex Go and Dex Pro agents.
- 4Pair with global instructions and shared ticketing settings to standardize behavior across your client base.
No extra credentials
This integration is covered by your Microsoft 365 tenant authorization to Dex. There are no per-app credentials to create or rotate.
Requirements
- •An MSP master account with one or more managed child tenants
- •Global app: always on and enabled by default, applied consistently across all of Dex's work surfaces
Related integrations
- Dex Platform
Dex Admin
Administer the Dex platform itself from Dex Pro chat - users, roles, policies, apps, and org settings.
Learn more → 
Ticketing & ITSMConsole ITSM
Work Console requests end-to-end - read, reply, resolve, and escalate through the Console Developer API from one conversation.
Learn more →
See Dex run Dex Essentials (Global)
Book a 30-minute walkthrough with our team and see how autonomous IT works in your environment — or get started for free.