About Dex
Built by people who
live and breathe IT.
Dex is created by former technology leaders and the team behind SysAid — a leader in IT platforms trusted by thousands of organizations and millions of users globally.
Our Mission
The world's first autonomous IT engineer.
We combine deep IT operations experience with hands-on product execution to build something that has never existed before — an AI that doesn't just assist IT teams, but works alongside them as a capable engineer.
We're building Dex with the same operational depth and enterprise-grade standards that earned SysAid the trust of IT teams at organizations like Honda, Motorola, Toyota, and thousands more.
3K+
organizations trust the technology powering Dex
90%
of IT issues resolved autonomously
10M+
users on the SysAid platform worldwide
25+
years of IT operations experience behind the product
Founder
Israel Lifshitz
Founder, SysAid & Dex
Israel founded SysAid in 2002, growing it into one of the world's most trusted IT service management platforms — used by thousands of organizations and millions of IT professionals globally.
With over two decades of experience building enterprise IT infrastructure, Israel recognized that the next frontier wasn't better ticketing — it was eliminating the ticket entirely. That insight became Dex: the world's first autonomous IT engineer.
Israel leads the Dex team with the same conviction that shaped SysAid — that IT operations should be fast, reliable, and built on a foundation that enterprise teams can genuinely trust.
How We Build
Principles behind Dex
Operational depth first
We built Dex from the inside out — starting with how IT actually works, not how AI demos look.
Autonomy with control
Every action Dex takes is policy-checked, approval-gated, and fully auditable. Control never gets sacrificed for convenience.
Enterprise-grade from day one
ISO 27001, SOC 2 Type 2, per-org data isolation, zero data retention. Security is built in, not bolted on.
Trusted by those who matter
The technology powering Dex is trusted by 3,000+ organizations and millions of IT users worldwide.
Built on Proven Foundations
Trusted by IT teams for over 20 years
Dex is built by SysAid — the company that has helped IT teams operate more effectively for over two decades. The same security certifications, the same operational discipline, and the same commitment to enterprise-grade quality that made SysAid a global leader now power every line of Dex.