Recently Shipped
HubSpot CRM Integration
Dex now integrates with HubSpot CRM — enabling IT workflows that involve sales or customer data, such as provisioning access for new sales hires or syncing user information. Read more
- HubSpot CRM is now available as a prebuilt Dex app
- Enables IT automation that spans CRM data — useful for onboarding sales team members or managing CRM-related access
- Connect HubSpot alongside other tools to give Dex broader context when handling user requests
shipped by @matan_the_welder
Jira Ticket Management Integration
Dex now connects to Jira — so IT teams can create, update, and track Jira tickets as part of automated IT workflows without leaving the Dex console. Read more
- Jira is now available as a prebuilt Dex app for ticket management
- Dex can create and update Jira tickets automatically as part of IT resolution workflows
- Useful for teams that route IT issues through Jira alongside or instead of traditional ITSM tools
- No custom configuration required — connect your Jira instance and start automating
shipped by @matan_the_welder
ServiceNow Data Import with Per-Company Scoping
Dex can now import tickets and other data from ServiceNow scoped to individual companies — giving MSPs and multi-tenant environments accurate, isolated context per customer. Read more
- Import historical tickets and data from ServiceNow into Dex's knowledge layer
- Data is scoped per company, keeping each tenant's context separate and accurate
- Improves resolution quality by grounding Dex in customer-specific ServiceNow history
- Useful for MSPs onboarding multiple clients with existing ServiceNow data
shipped by @matan_the_welder
Test Credentials Without Saving Them
You can now validate connection credentials for an integration without persisting them — useful for confirming credentials work before committing them, or testing in environments where you don't want to store secrets. Read more
- Test whether credentials are valid without saving them to the integration configuration
- Useful for verifying access during setup without leaving partial or unintended credentials stored
- Supports safer credential management workflows, especially in shared or multi-admin environments
shipped by @matan_the_welder
DocuSign eSignature Integration
Dex now supports DocuSign eSignature as a prebuilt app — so IT teams can automate document signing workflows as part of onboarding, offboarding, or approval processes. Read more
- DocuSign eSignature is now available as a prebuilt Dex app
- Automate signature requests as part of IT workflows like new hire onboarding or policy acknowledgments
- Admin-level DocuSign app available for elevated document management scenarios
- No custom integration work required — connect DocuSign and start using it immediately
shipped by @matan_the_welder
ServiceNow Available as an MSP Global App
MSP admins can now configure ServiceNow once at the global level and share it across all managed tenants — no need to set it up per customer. Read more
- ServiceNow is now available as a global app in MSP environments
- Configure the integration once and apply it across all your managed tenants
- Simplifies onboarding for MSPs with multiple customers already using ServiceNow
shipped by @matan_the_welder
HaloPSA Ticket & Knowledge Base Import with Per-Customer Scoping
Dex can now import tickets and knowledge base articles from HaloPSA scoped to individual customers — so MSPs and multi-tenant environments get accurate, isolated context when resolving IT requests. Read more
- Import historical tickets and KB articles from HaloPSA into Dex's knowledge layer
- Data is scoped per customer, ensuring Dex uses the right context when handling requests across tenants
- Useful for MSPs onboarding multiple clients — each tenant's history and documentation stays separate
- Improves Dex's resolution accuracy by grounding it in customer-specific ticket history and support articles
shipped by @matan_the_welder
Manual Teams App Install Fallback
When automatic deployment of the Dex Teams app isn't available, admins now have a manual install path to fall back on — so Teams integration is never blocked by policy or permission constraints. Read more
- A manual install option is now available when automated Teams app deployment fails or is restricted
- Useful for organizations where IT policy limits automatic app installations in Teams
- Admins can complete Teams setup end-to-end even in locked-down environments
shipped by @israel_the_architect
Per-Task Conversation Isolation with Rolling User Summaries
Each IT task Dex handles now gets its own isolated conversation session, and a rolling summary of each user's recent interactions is maintained automatically — giving admins a clearer picture of repeat issues. Read more
- Dex now creates a fresh conversation context for each discrete task, preventing context bleed between unrelated requests
- A rolling summary of each user's recent activity is built and updated as tasks complete
- Admins can review a user's interaction history to spot patterns, like recurring password resets or repeated access requests
shipped by @israelsysaid
Expanded M365 Discovery for Non-GA Environments
Dex can now discover Microsoft 365 configurations in environments that don't use generally-available authentication flows — using app-only tokens and guiding admins through app registration when needed. Read more
- App-only token support enables discovery in non-standard M365 tenants
- Dex walks admins through app registration when required permissions aren't already set up
- Unlocks M365 discovery for organizations with custom or restricted Azure AD configurations
shipped by @israelsysaid
Live Action Status Pills in Microsoft Teams
Dex now shows a live status pill in Teams that describes exactly what it's doing at each step — so users can follow along in real time without waiting for the final answer. Read more
- A status pill updates in real time with Dex's current action (e.g. "Looking up user…", "Checking device compliance…")
- Status descriptions come directly from Dex's action pipeline, so they're always accurate to the current step
- Teams users now get the same action-level transparency as Slack users during multi-step tasks
shipped by @israelsysaid
Live "Dexing" Indicator in Slack
Dex now shows an animated heartbeat cursor alongside a subtle gray "Dexing..." indicator in Slack while it's working — so users always know their request is in flight. Read more
- Animated cursor appears inline as Dex streams its reply in Slack
- A gray "Dexing..." label provides a clear, non-intrusive in-progress signal
- Immediate visual feedback reduces perceived wait time for users in busy Slack channels
shipped by @israelsysaid
Native Slack Modals for Questions and Approvals
When Dex needs to ask a follow-up question or request approval before taking action, it now opens a clean native Slack modal — making it easy to review and respond without cluttering the conversation. Read more
- Dex presents structured questions and approval prompts in native Slack modal dialogs
- Admins can review details and confirm sensitive actions (like disabling an account) in a focused, distraction-free UI
- Reduces back-and-forth in the chat thread by collecting all needed inputs in one form
shipped by @israelsysaid
Streaming Progress Indicator in Slack
Dex now shows a live pulsing cursor in Slack while it's generating a response — so you can see it's actively working, not just sitting idle. Read more
- A pulsing cursor appears in real time as Dex streams its reply
- Users get immediate feedback that their request was received and is being processed
- Reduces uncertainty during longer-running tasks like device troubleshooting or bulk lookups
shipped by @israelsysaid
Live Action Status While Dex Works
Dex now shows a live, updating status line in Slack that describes exactly what it's doing as it works — so you always know what step it's on without waiting for a final response. Read more
- A replacing status line shows Dex's current action in real time (e.g. "Looking up user…", "Resetting password…")
- Status updates replace each other cleanly instead of stacking up as separate messages
- IT admins get full visibility into multi-step tasks as they unfold
shipped by @israelsysaid
CoAdmin is Now Available Directly from Your Dex Admin Center
CoAdmin is Dex's direct admin interface — purpose-built for IT administrators who need to execute complex Microsoft 365 workflows. Investigate issues, run bulk operations, optimize licenses, and respond to security incidents, all through natural language.
shipped by @taras-the-titan
Zoom Workplace Integration
Dex now connects to Zoom Workplace, so it can help manage users, licenses, and settings without leaving the Dex interface. Need to provision a new hire's Zoom account or troubleshoot a meeting issue? Just ask Dex. Read more
- Connect Zoom Workplace from the App Store in minutes
- Dex can provision and manage Zoom users, licenses, and settings on your behalf
shipped by @matan_the_welder
Freshdesk, Freshservice & Zendesk Integrations
Dex now integrates with Freshdesk, Freshservice, and Zendesk — not just for reading and writing tickets, but for any action their APIs support. Manage contacts, update assets, trigger automations, and more, all through Dex. Read more
- Full Freshdesk API integration — tickets, contacts, companies, and more
- Full Freshservice API integration — tickets, assets, changes, and more
- Full Zendesk API integration — tickets, users, organizations, and more
- Dex can perform any action each platform's API exposes, not just ticket CRUD
shipped by @matan_the_welder
Google Workspace Directory Provider
Dex now supports Google Workspace as a directory provider alongside Microsoft 365. Connect your Google environment and Dex will discover all your users, groups, apps, services, and policies — expanding the scope of issues it can resolve autonomously. Read more
- Connect Google Workspace as a directory provider during onboarding or from Settings
- Dex runs a full discovery of your Google environment — users, groups, apps, services, and policies
- Discovered resources are available for autonomous resolution
shipped by @israel_the_architect