Recently Shipped
Add MSP Admins From Any Domain
Administrator access is no longer limited to a single email domain. Read more
- Invite an MSP administrator even when their email address is on a different domain than your organization
Dex Pro on the Configure Page
Dex Pro settings are now available where you set up the rest of your workspace. Read more
- Manage Dex Pro directly from the Configure page instead of a separate screen
Prebuilt Cisco Duo Integration for MSPs
Bring Cisco Duo into Dex once and use it across every tenant you manage. Read more
- Connect Cisco Duo with a ready-made app that works across all of your managed customers
Prebuilt JumpCloud Integration
Connect JumpCloud to Dex without building the integration yourself. Read more
- Connect JumpCloud in a few clicks using a ready-made app that respects the access scope you define
Add Users From Any Domain
Bring in contractors, partners, and guests who don't share your email domain. Add users with email addresses outside your own organization's domain.
Global Custom Apps
MSPs can now decide, per tenant, which custom apps are available. Read more
- Assign a custom app to specific tenants so each customer only sees the apps meant for them
Turn Individual App Tools On or Off
Decide exactly which capabilities each connected app gives Dex. Read more
- Switch individual tools from a connected app on or off, and see an accurate skill count for each app on its own
API Access for Dex Go, Dex Pro & Dex Setup
Run Dex from your own tools. Create an API key and have an RMM, PSA workflow, or in-house script start a Dex task, follow its progress, answer its questions, and approve its actions — no browser needed. Read more
- Create API keys from your account and use them to run Dex programmatically
- Start a Dex Go, Dex Pro, or Dex Setup task from an external system and poll it for progress and results
- Answer Dex's follow-up questions and approve or deny requested actions through the API
- MSPs can target a specific managed customer, using the same permissions as the tenant switcher in the app
- Keys always act with the owner's current permissions, so demoting or offboarding someone immediately narrows what their key can do
- Admins get an org-wide view of every active key and can revoke any of them during offboarding
Internal Docs for Dex Pro
Give your Pro users a dedicated admin-only knowledge base so Dex can answer questions using your organization's internal documentation. Read more
- Connect the Internal Docs for Dex Pro to allow your Dex Pro users segmented, admin-only knowledge base.
Flexible Tenant Mapping
Tenant mapping no longer requires an identifier value, making setup simpler. Read more
- Map tenants without supplying an identifier value when one isn't available
Internal Docs Pro Support
Dex now recognizes the Pro version of the Internal Docs app everywhere the standard one appears, so your setup and App Store work without a hitch. Read more
- Use the Pro version of the Internal Docs app, now recognized everywhere the standard one is across setup and the App Store
PowerDMARC Email Authentication App Integration
Manage your customers' email authentication — DMARC, SPF, DKIM, BIMI and MTA-STS — straight from Dex. Connect your partner console once and each customer maps to their own PowerDMARC account. Read more
- Connect PowerDMARC from the App Store with a single partner token shared across all your customers
- Review domain inventory, health scores, DMARC reports, DNS change history and alerts by asking in chat
- Update hosted DMARC, SPF, DKIM, BIMI and MTA-STS records for a customer's domains
- Each customer only ever sees their own account and domains, enforced on every request
- Employees can ask read-only questions like "why did my email go to spam?" without touching any settings
Ubiquiti UniFi Integration Now Available to MSPs
UniFi network management is available as a ready-to-use app across your managed tenants. Read more
- Connect Ubiquiti UniFi once at the MSP level so Dex can work with your customers' networks out of the box
TimeZest Appointment Scheduling App Integration
Let Dex send customers a self-service booking link and follow up on appointments, using the TimeZest scheduling you already run alongside your PSA. Read more
- Add TimeZest from the App Store and connect it with your TimeZest API key
- Send a customer a booking link and check whether they've picked a time yet
- Look up appointment types, agents, teams and available resources before scheduling
- Employees can book time with the service desk themselves and see their own upcoming appointments
- For MSPs: scheduling requests are confined to each customer's own PSA company, so one customer can never see another's bookings
DNSFilter Integration
Dex now connects to DNSFilter, so you can manage web filtering for your clients right from chat. Each tenant is automatically confined to its own DNSFilter organization, so an MSP can serve every client from a single connection without any risk of crossover. Read more
- Connect DNSFilter from the App Store as a shared MSP app — one connection covers all your tenants
- Ask Dex to review or change filtering policies, category blocks, and allow/block lists in plain language
- Manage sites, roaming clients, block pages, and scheduled policies without leaving the chat
- Let employees ask why a website is blocked and get an answer based on the actual filtering policy instead of filing a ticket
- Every filtering change is held for your approval before it takes effect, including relaxing filtering for a whole policy
shipped by @matan_the_welder
New Channel Type for Dex
Dex supports an additional channel for reaching your users. Read more
- Connect Dex through a newly supported channel type
shipped by @maksym_the_machine
New Developer tool - API Keys and Public Task API
Trigger Dex Go and Dex Pro from your own tools and scripts. Read more
- Generate an API key and kick off Dex tasks programmatically from your own systems
shipped by @israel_the_architect
MSP360 Backup & RMM Integrations
MSP360 now connects to Dex as two apps, so you can manage backups and read device health from the same chat you use for everything else. Read more
- Connect MSP360 Managed Backup to work with companies, backup users, endpoints, backup and restore plans, licenses, storage destinations, and billing
- Connect MSP360 RMM to read endpoint health, disks and SMART status, installed software, pending updates, services, processes, and antivirus state
- Ask end users' own machine health questions through Dex Go using MSP360 RMM data
- Import nightly backup results and endpoint inventory automatically so fleet-wide questions answer instantly
- Map each customer to its MSP360 company so one partner login serves your whole fleet without any customer seeing another's data
shipped by @matan_the_welder
MSP360 Now Available Out of the Box
MSP360 Managed Backup Console and RMM are included as ready-to-use apps for MSPs. Read more
- Connect MSP360 Managed Backup Console and RMM instantly without any custom setup
shipped by @matan_the_welder
Kaseya BMS Integration
Connect Kaseya BMS across all your managed tenants from one place. Read more
- Connect Kaseya BMS as a ready-made integration available to every tenant you manage
shipped by @matan_the_welder
Hudu Integration
Connect Hudu across all your managed tenants from one place. Read more
- Connect Hudu as a ready-made integration available to every tenant you manage
shipped by @matan_the_welder
Hudu Documentation Integration
Connect your Hudu IT documentation instance to Dex and let CoAdmin work with your customer documentation directly from chat. Each customer tenant only ever sees its own Hudu company. Read more
- Connect Hudu once at the MSP level and map each customer tenant to its Hudu company
- Ask Dex about documented assets, knowledge base articles, networks, websites and runbooks for a customer
- Create and update documentation without leaving the chat, with every action confined to the right customer
- Import your Hudu knowledge base into Dex on a schedule so answers stay current
- Password records stay locked down — Hudu credentials are never exposed to end users, only to admins with approval
shipped by @matan_the_welder
Write and Edit Documents in Internal Docs
Internal Docs now accepts Markdown and plain-text files, and you can write documents directly in the app instead of uploading a file every time. Read more
- Upload .md and .txt files alongside your existing document types
- Create a new document in-app with the "New doc" button
- Edit an existing document's content without re-uploading it
shipped by @israel_the_architect
Admin Sign-Off Before Dex Messages End Users
Dex checks with you before contacting a requester and only closes tickets it can prove are fixed. Read more
- Added admin confirmation for messages to end users and required verified evidence before resolving a ticket
shipped by @israel_the_architect
Dex Knows What Page You're On
Ask for help from a ticket and Dex already has the context. Read more
- Passed the page you're viewing to Dex so it understands what you're asking about
shipped by @israel_the_architect
Fewer Approval Prompts for Routine Actions
Actions you've already deemed safe run without stopping to ask. Read more
- Added the ability to pre-approve routine app actions so Dex can complete them without interruption
shipped by @israel_the_architect
Draft with Dex
One click turns a rough note into a fully filled-out ticket. Read more
- Added a 'Draft with Dex' button that fills in ticket details for you
shipped by @matan_the_welder
Intermedia Available Out of the Box
MSPs can connect Intermedia without any custom setup. Read more
- Added Intermedia as a ready-to-use app for MSP accounts
shipped by @matan_the_welder
Jamf Pro for Apple Device Management
Connect Dex to Jamf Pro and manage your Mac, iPhone, and iPad fleet straight from chat — inventory lookups, device commands, groups, policies, and patching all in one place. Read more
- Connect your Jamf Pro environment from the App Store using either an API client or a Jamf user account
- Ask Dex about computer and mobile device inventory, smart and static groups, policies, and configuration profiles
- Send device commands like lock, wipe, and inventory refresh, with approvals pinned to the exact device you approved
- Manage patching, software updates, and prestage enrollment through natural conversation
- Follow the new Jamf Pro admin guide for setup, permissions, and MSP deployment
shipped by @matan_the_welder
Pax8 Marketplace Integration
MSPs can now connect their Pax8 partner account to Dex and manage cloud distribution from chat. One partner credential on the master account covers every customer, and each child tenant only ever sees its own Pax8 company. Read more
- Connect Pax8 from the App Store as a shared app across all your managed tenants
- Ask CoAdmin about customer companies, product catalog and pricing, orders, subscriptions, invoices, and usage
- Place orders and change subscriptions — seat counts, terms, cancellations — with a confirmation step before anything is written
- Every request is automatically confined to the customer it belongs to, so one tenant can never see another's billing or subscription data
- Pax8 is available to admins only and is not exposed to end users
Simplified Developer App Setup
Dex now handles developer app identification for you, so there's one less credential to track down during setup. Read more
- Skip manual entry of the developer app ID — Dex supplies it automatically
What's Next" Suggestions upon task completion
When Dex wraps up a task, it now suggests logical follow-up steps you can click to kick off the next task — no need to think up the next prompt yourself.
Discovery-Driven App Connections for Dex Pro
Dex Pro now intelligently discovers and suggests global app connections based on your environment. Read more
- Introduced discovery-driven global app connection flow for Dex Pro users
CrowdStrike Falcon integration is available in the App Store
Connect Dex to your Crowdstrike app to run your admin tasks. This out-of-the-box app is also available as a multi-tenant app, and includes unique prebuilt skills and actions.
TOPdesk prebuilt Dex app
Connect Dex to your TOPdesk ticketing app to resolve tickets faster, and ensure Dex Go tasks are fully audited and managed through your TOPdesk interface. This out-of-the-box app includes prebuilt skills and actions.
IT Glue Integration - global Dex app
A new prebuilt app to connect Dex with your your IT Glue knowledge-base. IT Glue is also available as a global app - enabling multi-tenant management.
Scheduled Automations Tab
View and manage all your scheduled automations in one place. Read more
- Browse scheduled automations in the new dedicated App Store tab
Clearer Unresolved Ticket Messages
When Dex can't fully resolve a ticket, users now receive detailed explanations of what happened. Read more
- Get helpful context when Dex hands a ticket back to you
Atera Integration
Dex now connects natively with Atera for RMM and PSA workflows. Read more
- Connect Dex to Atera with the new prebuilt integration for seamless RMM and PSA automation
AI-Powered Automation Rules
Dex can now act on plain-language rules you define. Read more
- Set up automations that understand conditions written in everyday language and send notifications when they're met
NinjaOne Ticket Sync
Push and pull tickets between Dex Go and NinjaOne so your team keeps a single source of truth without manual updates. Read more
- Sync tickets with NinjaOne through Dex Go
Global App Skills
Create app skills once and apply them consistently across every tenant you manage, saving setup time and reducing manual work. Read more
- Manage and apply skills for apps across all your tenants from one place
Global Instructions Across All Surfaces
Set master-level instructions that apply everywhere Dex works. Read more
- Define global instructions that Dex applies consistently across all of its work surfaces
Global Skills Across Tenants
Share skills you build once with every child tenant. Read more
- Author skills at the master level and share them across all your child tenants
Status Remapping and Console ITSM Ticketing
Match your existing ticket statuses to Dex and sync tickets with Console ITSM. Read more
- Remap discovered ticket statuses in the admin interface and sync tickets through Console ITSM
App Store Video Guides
Learn how apps work with video guides available right in the app store. Read more
- Watch video guides in the app store to learn how apps work
Asana Integration
Sync Asana with Dex instantly using a prebuilt connector, no custom setup required. Read more
- Connect Asana out of the box with a prebuilt integration
Human-Readable Ticket Notes Everywhere
Dex now writes clear, readable notes across every ticketing system. Read more
- Get clean, readable notes on tickets across SysAid, HaloPSA, Freshdesk, Zendesk, and ServiceNow
Console ITSM Prebuilt App
Sync tickets and automate workflows with Console ITSM instantly using a ready-made integration, no custom setup required. Read more
- Connect Console ITSM out of the box with a ready-made integration
Streamlined Add Tenant & MSP Onboarding
A smoother flow for MSPs adding and converting tenants, including promo codes. Read more
- Apply promo codes when adding a tenant, including the new DEXMSPLIVE coupon
- Add-tenant form now remembers your draft and shows a ready-to-use code snippet
- Credentials field in the Add Tenant dialog is now masked
- Fixed converting an account to multitenant and a stale-state issue during conversion
New Prebuilt Integrations: Asana & Console ITSM
Connect Asana and Console ITSM in just a few clicks with prebuilt integrations that sync tasks and tickets without custom setup. Read more
- Connect Asana with a new prebuilt integration
- Connect Console ITSM as a prebuilt ticketing app
Two-Way Ticketing Across ITSM Platforms
Dex now writes readable, human-friendly notes back to your ticketing system — verified live across five platforms. Read more
- Readable-notes ticket updates across SysAid, HaloPSA, Freshdesk, Zendesk, and ServiceNow
- New admin status-remap UI backed by a discovered status catalog from your ticketing system
- Fixed ticketing failing when a ticket's status list was empty
MSP Global Instructions
Set master-level instructions that apply across every Dex prompt surface for all child tenants. Read more
- Define master-level instructions automatically applied across all Dex agent surfaces
- Four configurable global instruction fields for tailoring behavior at the master level
Outcome-Based Billing with Resolution Verdict
Dex now bills per verified resolution, with an independent clean-room verifier that confirms each outcome before you're charged. Read more
- Charge only for verified resolutions — a clean-room verifier independently confirms each task's outcome
- See the reasoning behind every decision with a resolution rationale and disagreement audit
- Per-task credit cost is now reported from actual billable usage and cost-per-resolution
- Discovery tasks (Dex App Management) skip the resolution verifier so they aren't charged incorrectly
3 changes by @matan_the_welder
Connect Dex to Kaseya VSA, NinjaOne, and Splashtop with prebuilt apps so you can manage RMM and remote access across your organizations. Read more
- Kaseya VSA prebuilt MSP global app (#310) (Server)
- Add NinjaOne prebuilt app (MSP global RMM) (#315) (Server)
- Add Splashtop prebuilt app (per-org, remote access & support) (#312) (Server)
Lansweeper IT Asset Discovery
Connect Lansweeper to bring your IT asset inventory into Dex. Read-only for now, so you can browse discovered assets safely. Read more
- Connect Lansweeper to discover and browse your IT asset inventory from Dex
- MSPs can deploy Lansweeper as a global app, scoped per site across managed clients
Local Active Directory Management
Manage your on-premises Active Directory directly from Dex. For organizations that keep identities on-prem and sync one-way to Entra ID, CoAdmin can now handle everyday AD user and group tasks through natural conversation. Read more
- Create, enable, disable, update, and delete on-prem AD users
- Reset passwords, unlock accounts, and set account expiration dates
- Manage AD groups and organizational units, including listing and finding groups
- Self-service unlock and password reset are limited to the requester's own account; admin actions require approval
ConnectWise Automate and ConnectWise PSA is now available as a global app.
Dex now connects directly to the ConnectWise stack, so it can read and resolve tickets in PSA and take remediation action through Automate without leaving your existing workflow. Available to all tenants from the Store. Read more
- Sync tickets bidirectionally with ConnectWise PSA — Dex picks up new tickets, works them end-to-end, and writes status, notes, and resolution back automatically
- Trigger endpoint remediation through ConnectWise Automate — run scripts, restart services, and push fixes as part of a resolution
- Resolution details and time entries logged back to PSA for clean audit trails and SLA tracking
- Install in one click from the Store — no custom scripting required
New integrations: Syncro MSP and Iru (Kandji)
Connect Syncro MSP and Iru (Kandji) out of the box, with Dex Go now syncing ticket lifecycle across 9 ITSM and PSA apps. Read more
- Syncro MSP — prebuilt PSA/ticketing integration (available globally)
- Iru (Kandji) — prebuilt MDM integration
- Dex Go now syncs ticket lifecycle across 9 ITSM/PSA apps
Product knowledge for Dex Admins
Ask the Setup agent anything about Dex and get instant answers from product docs plus direct links to the right spot in the app. Read more
- The Dex Setup agent can now answer questions about Dex itself, pulling from product documentation and guides and routing you to the right place in the app. Faster onboarding, smoother day-to-day management.
Syncro Service Desk Integration
Syncro is now a prebuilt Dex app for MSPs. Manage tickets, customers, and service desk operations across your Syncro account through natural language. Read more
- Added Syncro as a prebuilt app with CoAdmin, Dex Go, and Discovery skills
- Create, check, and update Syncro tickets as part of automated IT resolution workflows
- Employees can open and follow up on their own Syncro tickets through Dex Go
- MSP support: per-customer scoping keeps each client's data isolated
App Management Available from Dex Pro & Dex Go
Admins no longer need to switch to the Setup chatbot to configure apps — app management tools are now accessible directly from the Dex Pro and Dex Go chat. Read more
- Admins can discover, enable, and disable apps without leaving their current chat
- Dex Pro tasks (admin M365 operations) are now also available from within the Setup chatbot
- App management tools are restricted to the web app and hidden from Teams/Slack channels
shipped by @israel_the_architect
Cross-Tenant Dex Pro Task
MSP admins can now run a single Dex Pro request across all their customer tenants at once — Dex launches a separate task per tenant and reports back. Read more
- New multi-tenant task capability: run one admin request (e.g. 'generate an M365 health report') across all mapped tenants simultaneously
- Confirmation step shows which tenants will be targeted before execution
- Only tenants that have started onboarding are included; skipped tenants are reported
shipped by @israel_the_architect
Addigy Apple MDM Integration
Addigy is now a prebuilt Dex app for managing Apple devices — Macs, iPhones, and iPads — through natural language. Read more
- Added Addigy as a prebuilt app with CoAdmin fleet management, Dex Go self-service, and Discovery skills
- Employees can check their own Mac/iPhone status, software, and patch compliance through Dex Go
- MSP support: per-customer policy-based scoping so each customer's devices stay isolated
shipped by @matan_the_welder
Autotask PSA Integration
Datto Autotask PSA is now a prebuilt Dex app for ticket management, contact/company lookup, and service desk operations. Read more
- Added Autotask PSA as a prebuilt app with CoAdmin, Dex Go, and Discovery skills
- MSP support: per-customer company scoping ensures each tenant's data stays isolated
- Employees can open, check, and update their own Autotask tickets through Dex Go
shipped by @matan_the_welder
Datto RMM Integration
Datto RMM (CentraStage) is now available as a prebuilt Dex app, letting IT admins manage devices, monitor alerts, check patch/antivirus status, and run on-demand jobs — all through natural language. Read more
- Added Datto RMM as a prebuilt app with full CoAdmin (admin fleet management) and Dex Go (employee self-service) skills
- Employees can check their own device status, patch compliance, and installed software without admin involvement
- MSP support: per-tenant isolation via path-based site scoping so each customer only sees their own devices
shipped by @matan_the_welder
App-Level Access Control and Datasets
Control who can use each app and manage knowledge documents. Read more
- New Access tab on each app to restrict usage
- New Datasets tab to upload, rename, and manage documents per app
- Download dataset files for audit or backup
shipped by @taras_the_titan
ServiceNow MSP Global App
ServiceNow available as an MSP global app. Read more
- Define ServiceNow once on the master tenant and share across customers
shipped by @matan_the_welder
DocuSign Integration
New prebuilt DocuSign integration for envelope and signing management. Read more
- Two-app architecture: Admin + eSignature for different base URLs
- JWT Grant auth with PEM normalization and environment detection
shipped by @matan_the_welder
Halo ITSM Integration
New prebuilt Halo ITSM integration for IT service management. Read more
- CoAdmin, Resolver, and Discovery skills for Halo ITSM
- API connection with brand icon
shipped by @matan_the_welder
HubSpot CRM Integration
New prebuilt HubSpot CRM integration. Read more
- Manage contacts, companies, deals, and tickets through Dex
- 9 namespaced policy actions for granular access control
shipped by @matan_the_welder
Jira Integration
New prebuilt Jira integration for IT ticket management. Read more
- Create, update, search, and transition Jira issues through Dex
- Cloud-only REST API v3 with credential auth (email + API token)
shipped by @matan_the_welder
White-Label Branding
Customize how Dex appears to your organization across chat, Teams, and Slack. Read more
- New Branding tab in Settings to configure brand identity and terminology
- Customize the assistant name and logo across all channels
- Set MS Teams app icons and accent color
- Preview how branded terminology looks in live chat
shipped by @taras_the_titan @maksym_the_machine
Dex Admin App
Perform platform administration tasks directly through Dex Pro chat. Read more
- Assign roles, edit policies, and enable or disable apps through chat
- Deploy Windows and macOS device agents with guided enrollment-token setup
- Short-lived elevated tokens scoped per action for security
shipped by @israel_the_architect
MSP Global Apps
Define an app integration once on your master tenant and make it available to all customer tenants. Read more
- Create a global app on the master and map it to child tenants
- Manage global app access and credentials from a central UI
- MSP admin panel for managing cross-tenant technician access
shipped by @israel_the_architect @maksym_the_machine
MSP Cross-Tenant Chat
MSP administrators can now manage all customer tenants from a single Dex Pro conversation. Read more
- Chat with Dex Pro across multiple customer tenants from your master account
- In-chat tenant directory to search and switch tenants by name
- Approval cards surface the target tenant so you know which customer is affected
- Status lines show the active customer during multi-step operations
shipped by @israel_the_architect @maksym_the_machine
HubSpot CRM Integration
Dex now integrates with HubSpot CRM — enabling IT workflows that involve sales or customer data, such as provisioning access for new sales hires or syncing user information. Read more
- HubSpot CRM is now available as a prebuilt Dex app
- Enables IT automation that spans CRM data — useful for onboarding sales team members or managing CRM-related access
- Connect HubSpot alongside other tools to give Dex broader context when handling user requests
shipped by @matan_the_welder
Jira Ticket Management Integration
Dex now connects to Jira — so IT teams can create, update, and track Jira tickets as part of automated IT workflows without leaving the Dex console. Read more
- Jira is now available as a prebuilt Dex app for ticket management
- Dex can create and update Jira tickets automatically as part of IT resolution workflows
- Useful for teams that route IT issues through Jira alongside or instead of traditional ITSM tools
- No custom configuration required — connect your Jira instance and start automating
shipped by @matan_the_welder
ServiceNow Data Import with Per-Company Scoping
Dex can now import tickets and other data from ServiceNow scoped to individual companies — giving MSPs and multi-tenant environments accurate, isolated context per customer. Read more
- Import historical tickets and data from ServiceNow into Dex's knowledge layer
- Data is scoped per company, keeping each tenant's context separate and accurate
- Improves resolution quality by grounding Dex in customer-specific ServiceNow history
- Useful for MSPs onboarding multiple clients with existing ServiceNow data
shipped by @matan_the_welder
Test Credentials Without Saving Them
You can now validate connection credentials for an integration without persisting them — useful for confirming credentials work before committing them, or testing in environments where you don't want to store secrets. Read more
- Test whether credentials are valid without saving them to the integration configuration
- Useful for verifying access during setup without leaving partial or unintended credentials stored
- Supports safer credential management workflows, especially in shared or multi-admin environments
shipped by @matan_the_welder
DocuSign eSignature Integration
Dex now supports DocuSign eSignature as a prebuilt app — so IT teams can automate document signing workflows as part of onboarding, offboarding, or approval processes. Read more
- DocuSign eSignature is now available as a prebuilt Dex app
- Automate signature requests as part of IT workflows like new hire onboarding or policy acknowledgments
- Admin-level DocuSign app available for elevated document management scenarios
- No custom integration work required — connect DocuSign and start using it immediately
shipped by @matan_the_welder
ServiceNow Available as an MSP Global App
MSP admins can now configure ServiceNow once at the global level and share it across all managed tenants — no need to set it up per customer. Read more
- ServiceNow is now available as a global app in MSP environments
- Configure the integration once and apply it across all your managed tenants
- Simplifies onboarding for MSPs with multiple customers already using ServiceNow
shipped by @matan_the_welder
HaloPSA Ticket & Knowledge Base Import with Per-Customer Scoping
Dex can now import tickets and knowledge base articles from HaloPSA scoped to individual customers — so MSPs and multi-tenant environments get accurate, isolated context when resolving IT requests. Read more
- Import historical tickets and KB articles from HaloPSA into Dex's knowledge layer
- Data is scoped per customer, ensuring Dex uses the right context when handling requests across tenants
- Useful for MSPs onboarding multiple clients — each tenant's history and documentation stays separate
- Improves Dex's resolution accuracy by grounding it in customer-specific ticket history and support articles
shipped by @matan_the_welder
HaloPSA Ticket & Knowledge Base Import with Per-Customer Scoping
Dex can now import tickets and knowledge base articles from HaloPSA scoped to individual customers — so MSPs and multi-tenant environments get accurate, isolated context when resolving IT requests. Read more
- Import historical tickets and KB articles from HaloPSA into Dex's knowledge layer
- Data is scoped per customer, ensuring Dex uses the right context when handling requests across tenants
- Useful for MSPs onboarding multiple clients — each tenant's history and documentation stays separate
- Improves Dex's resolution accuracy by grounding it in customer-specific ticket history and support articles
shipped by @matan_the_welder
Manual Teams App Install Fallback
When automatic deployment of the Dex Teams app isn't available, admins now have a manual install path to fall back on — so Teams integration is never blocked by policy or permission constraints. Read more
- A manual install option is now available when automated Teams app deployment fails or is restricted
- Useful for organizations where IT policy limits automatic app installations in Teams
- Admins can complete Teams setup end-to-end even in locked-down environments
shipped by @israel_the_architect
Manual Teams App Install Fallback
When automatic deployment of the Dex Teams app isn't available, admins now have a manual install path to fall back on — so Teams integration is never blocked by policy or permission constraints. Read more
- A manual install option is now available when automated Teams app deployment fails or is restricted
- Useful for organizations where IT policy limits automatic app installations in Teams
- Admins can complete Teams setup end-to-end even in locked-down environments
shipped by @israel_the_architect
Per-Task Conversation Isolation with Rolling User Summaries
Each IT task Dex handles now gets its own isolated conversation session, and a rolling summary of each user's recent interactions is maintained automatically — giving admins a clearer picture of repeat issues. Read more
- Dex now creates a fresh conversation context for each discrete task, preventing context bleed between unrelated requests
- A rolling summary of each user's recent activity is built and updated as tasks complete
- Admins can review a user's interaction history to spot patterns, like recurring password resets or repeated access requests
shipped by @israelsysaid
Per-Task Conversation Isolation with Rolling User Summaries
Each IT task Dex handles now gets its own isolated conversation session, and a rolling summary of each user's recent interactions is maintained automatically — giving admins a clearer picture of repeat issues. Read more
- Dex now creates a fresh conversation context for each discrete task, preventing context bleed between unrelated requests
- A rolling summary of each user's recent activity is built and updated as tasks complete
- Admins can review a user's interaction history to spot patterns, like recurring password resets or repeated access requests
shipped by @israelsysaid
Expanded M365 Discovery for Non-GA Environments
Dex can now discover Microsoft 365 configurations in environments that don't use generally-available authentication flows — using app-only tokens and guiding admins through app registration when needed. Read more
- App-only token support enables discovery in non-standard M365 tenants
- Dex walks admins through app registration when required permissions aren't already set up
- Unlocks M365 discovery for organizations with custom or restricted Azure AD configurations
shipped by @israelsysaid
Live Action Status Pills in Microsoft Teams
Dex now shows a live status pill in Teams that describes exactly what it's doing at each step — so users can follow along in real time without waiting for the final answer. Read more
- A status pill updates in real time with Dex's current action (e.g. "Looking up user…", "Checking device compliance…")
- Status descriptions come directly from Dex's action pipeline, so they're always accurate to the current step
- Teams users now get the same action-level transparency as Slack users during multi-step tasks
shipped by @israelsysaid
Live "Dexing" Indicator in Slack
Dex now shows an animated heartbeat cursor alongside a subtle gray "Dexing..." indicator in Slack while it's working — so users always know their request is in flight. Read more
- Animated cursor appears inline as Dex streams its reply in Slack
- A gray "Dexing..." label provides a clear, non-intrusive in-progress signal
- Immediate visual feedback reduces perceived wait time for users in busy Slack channels
shipped by @israelsysaid
Native Slack Modals for Questions and Approvals
When Dex needs to ask a follow-up question or request approval before taking action, it now opens a clean native Slack modal — making it easy to review and respond without cluttering the conversation. Read more
- Dex presents structured questions and approval prompts in native Slack modal dialogs
- Admins can review details and confirm sensitive actions (like disabling an account) in a focused, distraction-free UI
- Reduces back-and-forth in the chat thread by collecting all needed inputs in one form
shipped by @israelsysaid
Streaming Progress Indicator in Slack
Dex now shows a live pulsing cursor in Slack while it's generating a response — so you can see it's actively working, not just sitting idle. Read more
- A pulsing cursor appears in real time as Dex streams its reply
- Users get immediate feedback that their request was received and is being processed
- Reduces uncertainty during longer-running tasks like device troubleshooting or bulk lookups
shipped by @israelsysaid
Live Action Status While Dex Works
Dex now shows a live, updating status line in Slack that describes exactly what it's doing as it works — so you always know what step it's on without waiting for a final response. Read more
- A replacing status line shows Dex's current action in real time (e.g. "Looking up user…", "Resetting password…")
- Status updates replace each other cleanly instead of stacking up as separate messages
- IT admins get full visibility into multi-step tasks as they unfold
shipped by @israelsysaid
CoAdmin is Now Available Directly from Your Dex Admin Center
CoAdmin is Dex's direct admin interface — purpose-built for IT administrators who need to execute complex Microsoft 365 workflows. Investigate issues, run bulk operations, optimize licenses, and respond to security incidents, all through natural language.
shipped by @taras-the-titan
Zoom Workplace Integration
Dex now connects to Zoom Workplace, so it can help manage users, licenses, and settings without leaving the Dex interface. Need to provision a new hire's Zoom account or troubleshoot a meeting issue? Just ask Dex. Read more
- Connect Zoom Workplace from the App Store in minutes
- Dex can provision and manage Zoom users, licenses, and settings on your behalf
shipped by @matan_the_welder
Freshdesk, Freshservice & Zendesk Integrations
Dex now integrates with Freshdesk, Freshservice, and Zendesk — not just for reading and writing tickets, but for any action their APIs support. Manage contacts, update assets, trigger automations, and more, all through Dex. Read more
- Full Freshdesk API integration — tickets, contacts, companies, and more
- Full Freshservice API integration — tickets, assets, changes, and more
- Full Zendesk API integration — tickets, users, organizations, and more
- Dex can perform any action each platform's API exposes, not just ticket CRUD
shipped by @matan_the_welder
Google Workspace Directory Provider
Dex now supports Google Workspace as a directory provider alongside Microsoft 365. Connect your Google environment and Dex will discover all your users, groups, apps, services, and policies — expanding the scope of issues it can resolve autonomously. Read more
- Connect Google Workspace as a directory provider during onboarding or from Settings
- Dex runs a full discovery of your Google environment — users, groups, apps, services, and policies
- Discovered resources are available for autonomous resolution
shipped by @israel_the_architect