Dex Go is an autonomous IT support agent that lives inside Microsoft Teams and Slack. Employees report issues or requests in plain language and Dex investigates, diagnoses, and resolves them automatically — up to 90% before they ever become a ticket.

How does Dex Go investigate IT issues?

Dex Go uses real-time reasoning to query your IT environment, check system state, and identify root causes. It builds a step-by-step resolution plan with evidence — the same way a senior IT engineer would approach the problem.

What percentage of IT tickets does Dex Go prevent?

Up to 90% of IT issues and requests are resolved by Dex Go before they become a ticket, dramatically reducing IT workload and improving employee experience.

Does Dex Go require employees to learn new software?

No. Dex Go lives inside Microsoft Teams and Slack — the tools your team already uses. There is no new software to install, no training required, and no ticket forms to fill out.

What IT systems does Dex Go connect to?

Dex Go works across Microsoft 365 (Azure Active Directory, Exchange Online, SharePoint, Microsoft Intune, Teams), Google Workspace (Admin Console, Gmail, Drive, Calendar, Google Groups), and communication platforms including Microsoft Teams and Slack.

Is Dex Go available outside business hours?

Yes. Dex Go is available 24/7. Issues are handled the moment they are reported, regardless of business hours or IT team availability.

How does Dex Go handle sensitive or irreversible actions?

Before executing any sensitive or irreversible action, Dex Go shows exactly what it intends to do and waits for explicit human approval. Every action is logged with a full audit trail and reasoning trace.

Dex Go

IT issues resolved
before they become a ticket.

Dex meets your users in Microsoft Teams and Slack — handling everything from a slow computer to complex IT requests with engineer-level reasoning. Up to 90% resolved autonomously.

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Dex lives where your team works

No new software. No training. No ticket forms. Employees interact with Dex through the tools they already use every day.

Microsoft Teams

Users message Dex directly in Teams. Issues are diagnosed, requests are handled, and resolutions are confirmed — without leaving the chat.

Slack

For teams running on Slack, Dex is fully available — same autonomous capabilities, same conversational experience.

From issue or request to resolved — in three steps

Every Dex interaction follows the same structured loop: understand, investigate, resolve.

Just say what's happening

Users report issues or make requests in plain language — through Microsoft Teams or Slack. No ticket form, no IT jargon, no waiting. Whether it's a slow computer, a software request, or a broken workflow, Dex understands it.

"My laptop has been running really slow all morning"

Dex investigates like an engineer

Dex doesn't follow a script. It reasons through the problem in real time — checking system state, querying your IT environment, identifying root causes, and building a step-by-step resolution plan. It surfaces findings the same way a senior engineer would: with evidence.

Found 3 rogue PowerShell scripts consuming memory

Dex executes — with your approval when it matters

Routine issues are resolved automatically. For anything sensitive or irreversible, Dex shows exactly what it's about to do and waits for your go-ahead. Then it executes, confirms the result, and proactively flags anything else you should know.

Killed processes, cleared 2GB of disk space — automatically

Use caseLaptop slowdown

Dex · IT Support

My laptop has been running really slow all morning

· · ·

Root Causes Found

3 rogue PowerShell scripts

consuming 87% CPU

2.1 GB blocked in temp files

degrading disk read speed

Corrupted update cache

triggering a background loop

3 causes · resolving automatically

Resolving →

Resolving

Killed 3 PowerShell processes

Windows Task Manager

Cleared 2.1 GB temp files

Local Disk

⚠

Restart Windows Update service

Will interrupt background updates briefly

Issue resolved. Laptop running normally.

Message Dex…

What this means for your IT team

90%of issues resolved before becoming a ticketDex handles the full stack — from simple requests to complex diagnostics — without IT involvement.

0new tools for end usersDex lives in Teams and Slack. Your team interacts with it the same way they already communicate.

100%visibility into every actionFull audit trail and reasoning trace for every task — nothing happens in a black box.

24/7always-on IT supportDex never sleeps. Issues get resolved the moment they're reported, regardless of business hours.

Dex in Action

Watch Dex work

Real IT issues — investigated, diagnosed, and resolved autonomously. No scripts, no manual steps. See how Dex handles everything from laptop slowdowns to complex access requests.

Demo 01 / 6

Exposes hidden causes of system slowdown

Integrates across your IT stack

Dex connects to your directory, endpoint, ticketing, and collaboration tools — and lets your team run real operations in plain language.

View all integrations →

Frequently asked questions

What is Dex Go?: Dex Go is an autonomous IT engineer that lives inside Microsoft Teams and Slack. Users report issues or requests in plain language and Dex investigates, diagnoses, and resolves them autonomously — up to 90% before they ever become a ticket.
How does Dex Go investigate IT issues?: Dex uses real-time reasoning to query your IT environment, check system state, and identify root causes. It builds a step-by-step resolution plan with evidence — the same way a senior engineer would approach the problem.
Does it require users to learn new software?: No. Dex lives inside Microsoft Teams and Slack — the tools your team already uses. There is no new software to install, no training required, and no ticket forms to fill out.
What IT systems does Dex Go connect to?: Dex Go works across Microsoft 365 (Azure Active Directory, Exchange Online, SharePoint, Microsoft Intune, Teams), Google Workspace (Admin Console, Gmail, Drive, Calendar, Google Groups), and many more. There is no IT tool Dex cannot integrate with.
How does Dex handle sensitive or irreversible actions?: Before executing any sensitive or irreversible action, Dex shows exactly what it intends to do and waits for explicit human approval. Every action is logged with a full audit trail and reasoning trace.
Is Dex Go available 24/7?: Yes. Dex never sleeps. Issues are handled the moment they are reported, regardless of business hours or IT team availability.
How does Dex Go approach security?: Security is built into every layer. Dex operates using delegated permissions from your authenticated session — it can only act within your authorized scope and never stores credentials. Every diagnostic step, every action taken, and every system touched is logged with a full audit trail and a human-readable explanation. Sensitive or irreversible operations always require explicit approval before execution. Dex is built to enterprise security standards, with support for role-based access controls and custom approval workflows.

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IT issues resolvedbefore they become a ticket.