Security & Backup

MSP360 Managed Backup

Run your MSP360 Managed Backup fleet conversationally - companies, backup users, endpoints, plans, licenses, and nightly backup status.

Dex connects to MSP360 Managed Backup (the Management Console API) so admins can run the backup fleet from chat - manage companies (your customers), backup users and their endpoints, backup and restore plans, licenses, and storage destinations, plus read nightly backup monitoring to see which endpoints failed or went stale. Deploys as an MSP global app: one shared API login, and each Dex tenant is scoped to a single MSP360 company by its company id, so no customer sees another customer's data. This app is admin-only. Note that MSP360 RMM device health, disks, software, and patch data live in the separate MSP360 RMM app.

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What Dex does with MSP360 Managed Backup

Dex handles both admin workflows and employee self-service — all policy-guardrailed and audit-logged.

For admins (Dex Pro)

Manage companies (your customers) - view, create, update, and delete company records, settings, and limits
Manage backup users and their storage destinations - create, update or disable, and delete accounts
Inventory endpoints (computers) per user and authorize or deauthorize them to a user and company
View, create, update, run, stop, and delete backup and restore plans on an endpoint
Read nightly backup monitoring to find failed backups and endpoints that have not backed up recently
Manage licenses - list, grant, release, and revoke - and review billing and storage usage
Manage console administrators, including company-restricted administrators
Import backup status nightly into a Dex dataset so fleet-wide questions answer instantly (runs from the unscoped MSP-master connection)
Deploy as an MSP global app - one shared API login, each customer scoped to its own MSP360 company id

Just ask Dex

Your team types a request in plain language. Dex investigates, plans, and executes — with the right guardrails.

Admin prompts

>Which backups failed last night, grouped by company?
>List the endpoints that have not backed up in the last week
>Disable the backup user casey@contoso.com
>Start the backup plan on the endpoint named FIN-LAPTOP-014
>How many licenses are taken, and how many expire soon?

Policy actions

Every action Dex can take on MSP360 Managed Backup is declared, scoped, and guardrailed. Admins control which apply, who approves them, and whether they're limited to self-service.

Action	What it does	Guardrails
`msp360_view_company`	View MSP360 company details	—
`msp360_view_billing`	View MSP360 billing and storage usage	—
`msp360_list_users`	List MSP360 backup users	—
`msp360_view_user`	View an MSP360 backup user	—
`msp360_list_endpoints`	List MSP360 managed endpoints	—
`msp360_view_endpoint`	View an MSP360 endpoint	—
`msp360_view_monitoring`	View MSP360 backup run status	—
`msp360_view_backup_plans`	View backup/restore plans on an MSP360 endpoint	—
`msp360_list_licenses`	List MSP360 licenses	—
`msp360_create_user`	Create an MSP360 backup user	—
`msp360_update_user`	Update or disable an MSP360 backup user	—
`msp360_add_destination`	Add a backup destination to a user	—
`msp360_update_destination`	Change a user's backup destination	—
`msp360_create_backup_plan`	Create a backup plan on an MSP360 endpoint	—
`msp360_update_backup_plan`	Update a backup plan on an MSP360 endpoint	—
`msp360_run_backup_plan`	Start a backup plan run	—
`msp360_stop_backup_plan`	Stop a running backup plan	—
`msp360_grant_license`	Grant an MSP360 license to a user	—
`msp360_release_license`	Release an MSP360 license from a user	—
`msp360_authorize_endpoint`	Authorize an MSP360 endpoint to a user/company	—
`msp360_update_company`	Update an MSP360 company's settings or limits	—
`msp360_delete_user`	Delete an MSP360 backup user (and its backup data)	approval
`msp360_remove_destination`	Remove a backup destination from a user	approval
`msp360_deauthorize_endpoint`	Remove an MSP360 endpoint's authorization	approval
`msp360_delete_endpoint_data`	Delete MSP360 endpoint metadata and backup data	approval
`msp360_delete_backup_plan`	Delete a backup plan from an MSP360 endpoint	approval
`msp360_revoke_license`	Revoke an MSP360 license (detaches the endpoint)	approval
`msp360_create_company`	Create an MSP360 company	approval
`msp360_delete_company`	Delete an MSP360 company	approval
`msp360_create_administrator`	Create an MSP360 console administrator	approval
`msp360_update_administrator`	Update an MSP360 console administrator	approval
`msp360_delete_administrator`	Delete an MSP360 console administrator	approval

How to configure MSP360 Managed Backup

Onboarding takes minutes. Dex validates your credentials before saving them.

Setup steps

1
In the MSP360 Management Console, sign in as the account's main administrator (sub-administrators cannot create API credentials).
2
Go to Settings > General and generate the Managed Backup API login and password. Regenerating the pair expires the previous one immediately.
3
In Dex, enable the MSP360 Managed Backup integration and paste the API login and password.
4
Dex validates the credentials with a live read of /api/Companies before saving.
5
For MSPs, leave company_id blank on the MSP-master connection, then map each customer Dex tenant to its MSP360 company id (the company name resolves automatically).

Credentials required

user_name: The Managed Backup API login from Settings > General, created only by the account's main administrator
password: That login's API password. Regenerating the pair expires the previous one
company_id: Optional MSP scope - one MSP360 company id (GUID) confining this Dex tenant to that customer. Leave blank for the MSP-master connection that sees the whole account
company_name: Optional company name. Leave blank unless overriding - the connection resolves it from GET /api/Companies/{company_id} when company_id is set

Requirements

•An MSP360 Managed Backup (Management Console) account with API credentials generated by the main administrator
•The importer for nightly backup status requires an unscoped (MSP-master or standalone) connection - /api/Monitoring is account-wide and is refused on a child-scoped connection
•Admin-only - this app has no end-user surface
•MSP360 RMM device health, disks, software, and patch data live in the separate MSP360 RMM app
•For MSPs, deploy as a global app with per-tenant scoping by MSP360 company id