User Channels

Google Chat

Let your team reach Dex in Google Chat - direct messages and space posts flow through the same assistant.

Google Chat is a communication channel for Dex, so your team can talk to the assistant right where they already work. Dex can send direct messages by email address and post updates to Google Chat spaces, keeping conversations, notifications, and resolutions in the tools your organization already uses. Pairs naturally with Google Workspace as your directory provider so Dex can resolve people and act on their behalf.

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What Dex does with Google Chat

Dex handles both admin workflows and employee self-service — all policy-guardrailed and audit-logged.

For admins (Dex Pro)

Connect Google Chat as a communication channel so your team can reach Dex where they already work
Send direct messages to a user by their email address
Post messages and updates to a Google Chat space

Just ask Dex

Your team types a request in plain language. Dex investigates, plans, and executes — with the right guardrails.

Admin prompts

>Send a direct message in Google Chat to jsmith@example.com letting them know their ticket is resolved
>Post an update to the IT Announcements space about tonight's maintenance window
>DM alopez@contoso.com in Google Chat with the next steps for their access request

Policy actions

Every action Dex can take on Google Chat is declared, scoped, and guardrailed. Admins control which apply, who approves them, and whether they're limited to self-service.

Action	What it does	Guardrails
`google_chat_send_dm_by_email`	Send a direct message to a user by their email address	approval
`google_chat_post_to_space`	Post a message to a Google Chat space	approval

How to configure Google Chat

Onboarding takes minutes. Dex validates your credentials before saving them.

Setup steps

1
Enable the Google Chat integration in Dex.
2
Connect Google Chat using the prebuilt connection and authorize Dex to send direct messages and post to spaces.
3
Confirm the accounts and spaces Dex should be able to message.
4
Dex validates the connection before saving.

No extra credentials

This integration is covered by your Microsoft 365 tenant authorization to Dex. There are no per-app credentials to create or rotate.

Requirements

•A Google Workspace environment with Google Chat enabled
•Authorization for Dex to send direct messages by email address and post to spaces
•Pairs naturally with Google Workspace connected as a directory provider