ConnectWise Automate
Monitor and remediate your ConnectWise Automate (LabTech) fleet - computers, patch and AV state, and on-demand commands in plain language.
Dex connects to ConnectWise Automate (LabTech) through its REST API so admins can work the managed fleet conversationally - search computers with Automate's own condition grammar, browse clients and locations, read patch, antivirus, and reboot state straight off the computer records, and queue on-demand commands like a reboot or diagnostic. Employees can check their own machine's status and patch compliance through Dex Go. This is the on-prem / hosted Automate RMM - ConnectWise RMM (Asio) and ConnectWise PSA have their own pages. Available as an MSP global app: one server credential is shared, and each Dex tenant is confined to its Automate Client.
What Dex does with ConnectWise Automate
Dex handles both admin workflows and employee self-service — all policy-guardrailed and audit-logged.
For admins (CoAdmin)
- List and search computers with Automate's condition grammar - by client, status, OS, type, or name
- Read patch, antivirus, and reboot state per computer - IsRebootNeeded, WindowsUpdateDate, AV definition freshness
- Browse clients (your customers) and their locations
- Queue on-demand commands on a computer - reboot, diagnostics, forced inventory - and poll the result, with approval
- Answer fleet questions like "which servers are offline?" or "which machines need a reboot?" in one ask
- Deploy as an MSP global app - one server credential, each customer confined to its Automate Client.Id
For employees (self-service)
- Check whether your own computer is online and when it last checked in
- See your machine's patch state and whether a reboot is pending
- Check your antivirus product and definition freshness
- Run an approved diagnostic or reboot on your own machine
Just ask Dex
Your team types a request in plain language. Dex investigates, plans, and executes — with the right guardrails.
Admin prompts
- >Which servers in Automate are offline right now?
- >List the machines at Contoso that need a reboot
- >How stale are the AV definitions across Acme's workstations?
- >Reboot WS-FIN-011 and tell me when the command completes
- >Show me all locations under the Northwind client
Employee prompts
- >Is my computer online in Automate?
- >Does my machine need a reboot?
- >Is my antivirus up to date?
Policy actions
Every action Dex can take on ConnectWise Automate is declared, scoped, and guardrailed. Admins control which apply, who approves them, and whether they're limited to self-service.
| Action | What it does |
|---|---|
connectwise_automate_list_computers | List and search computers with condition filters |
connectwise_automate_view_computer | Read a computer's status, patch, antivirus, and asset details |
connectwise_automate_list_clients | List Automate clients (customers) |
connectwise_automate_list_locations | List locations under a client |
connectwise_automate_run_command | Queue an on-demand command on a computer (reboot, diagnostic, inventory) |
How to configure ConnectWise Automate
Onboarding takes minutes. Dex validates your credentials before saving them.
Setup steps
- 1In ConnectWise Automate, create an integrator / API user for Dex - without two-factor auth (a stored TOTP passcode cannot drive a service connection).
- 2Register a Partner Client ID (GUID) at developer.connectwise.com/ClientID - required for Automate v2020.11 and later.
- 3Note your Automate server host (e.g. company.hostedrmm.com).
- 4In Dex, enable the ConnectWise Automate integration and paste the server URL, Partner Client ID, username, and password.
- 5Dex validates the credentials with a live call before saving. For MSPs, deploy as a global app and map each customer tenant to its Automate Client.Id.
Credentials required
- server_url
- Automate server host (e.g. company.hostedrmm.com); HTTPS enforced
- api_client_id
- Registered Partner Client ID (GUID) from developer.connectwise.com/ClientID, sent as the clientID header
- username
- Automate integrator / API user (must not have 2FA)
- password
- Password for the integrator / API user
- automate_client_id
- Optional Automate Client.Id - when set, every read is confined to that customer (per-tenant MSP isolation)
Requirements
- •ConnectWise Automate (LabTech), on-prem or hosted, with the REST API (/cwa/api/v1) reachable over HTTPS
- •An integrator / API user without two-factor auth, plus a registered Partner Client ID
- •This is not ConnectWise RMM (Asio) and not ConnectWise PSA - those are separate Dex apps
- •For MSPs, the integration deploys as a global app with per-tenant Client.Id scoping
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See Dex run ConnectWise Automate
Book a 30-minute walkthrough with our team and see how autonomous IT works in your environment — or get started for free.