Splashtop
Spin up remote-support sessions, browse your endpoint fleet, and manage Splashtop users and groups by asking.
Dex connects to Splashtop through the Cloud Open API so remote access becomes part of the conversation. When an issue needs eyes on the machine, Dex creates an on-demand remote-support session and hands the employee a join link while the technician gets a launch link - no portal hopping. Admins can browse the computer and endpoint inventory, check which machines are online, manage groups and users, rename computers, and disconnect live sessions. Each organization connects its own Splashtop team token, and every call is force-scoped to that team.
What Dex does with Splashtop
Dex handles both admin workflows and employee self-service — all policy-guardrailed and audit-logged.
For admins (CoAdmin)
- Create on-demand remote-support (SOS) sessions - the employee gets a join link, the technician gets a launch link
- List the team's computers and endpoints - search by hostname, MAC address, or private IP - and see who's online
- Pull hardware and software inventory for the fleet
- Manage groups - create, modify, and assign computers or users to groups (the usual per-customer separation for MSPs)
- Manage team users - invite, modify roles, and assign to groups
- Rename computers and disconnect live remote sessions
For employees (self-service)
- Check whether your own computer is online and reachable for remote support
- See your machine's OS and last remote-session details
- Get a remote-support session started and receive the join link in chat
- Disconnect an active remote session on your own computer
Just ask Dex
Your team types a request in plain language. Dex investigates, plans, and executes — with the right guardrails.
Admin prompts
- >Start a remote-support session for dana@acme.com - her audio driver needs a hands-on look
- >Is LON-FIN-007 online in Splashtop right now?
- >List all computers in the Acme group that are offline
- >Move SAL-WS-101 into the "Onboarding" group
- >Disconnect the active session on HR-LT-003
Employee prompts
- >I need someone to remote into my computer
- >Is my machine reachable for remote support?
- >Disconnect the remote session on my computer
Policy actions
Every action Dex can take on Splashtop is declared, scoped, and guardrailed. Admins control which apply, who approves them, and whether they're limited to self-service.
| Action | What it does |
|---|---|
splashtop_list_computers | List and search the team's computers, inventory, and online status |
splashtop_create_support_session | Create an on-demand remote-support session and share the join link |
splashtop_disconnect_sessions | Disconnect active remote sessions on a computer |
splashtop_manage_groups | Create and modify groups, and assign computers or users to them |
splashtop_manage_users | Invite and modify Splashtop team users |
splashtop_delete_resources | Remove computers, groups, or users from the team |
How to configure Splashtop
Onboarding takes minutes. Dex validates your credentials before saving them.
Setup steps
- 1In the Splashtop console, go to Account Settings > Web API Tokens > Manage and create an API token (Team Owners and Super Admins only - the token is shown once).
- 2Make sure the token's user has the Management permission for computer, user, and group operations.
- 3In Dex, enable the Splashtop integration and paste the Web API token.
- 4Dex validates the token with a live call before saving, then you configure policy actions and approval requirements.
Credentials required
- api_token
- Splashtop Web API token (Bearer) - bound to a single Splashtop team; every call is scoped to that team
Requirements
- •A Splashtop plan with Web API access (token created by a Team Owner or Super Admin)
- •The token user needs the Management permission for computer/user/group endpoints
- •Per-organization app: each org connects its own team token - a Splashtop token cannot span teams
- •Splashtop is a remote-access product - to act on a machine, Dex launches a session; there is no generic run-script endpoint
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See Dex run Splashtop
Book a 30-minute walkthrough with our team and see how autonomous IT works in your environment — or get started for free.