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3 posts on ITSM Modernization.
Do you still need an ITSM if agentic IT resolves before the ticket? Yes — here's the CIO decision map of what Dex eliminates and what stays the record.
Read post →Skeptical CIOs ask 'can I trust autonomous IT?' The sharper question is 'can I prove what it did?' Auditability is what makes autonomy defensible.
Read post →ITSM and agentic IT are different categories solving different problems. Here's the category boundary, and the working model for running both.
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