License creep: reclaiming the Microsoft 365 seats you're overpaying for
Unused Microsoft 365 licenses quietly inflate cost. How license creep accumulates, and how an autonomous IT engineer reclaims idle seats continuously.
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MSP
6 posts on MSP.
8 min read
Day one, done: automating new-hire onboarding across Microsoft 365
Microsoft 365 new-hire onboarding, from HR trigger to a provisioned day one: the full provisioning checklist, executed automatically across tenants.
Read post →The night shift you can't staff: what 24/7 IT coverage really costs an MSP
MSPs sell 24/7 SLAs they can't affordably staff. Here's the real cost of after-hours coverage - and what changes when L1-L3 resolves itself.
Read post →Onboarding a new MSP client: standing up a Microsoft 365 tenant without the two-week scramble
Microsoft 365 tenant onboarding for a new MSP client, in hours not weeks: discovery, security baseline, users and licenses, identical every time.
Read post →The app-access backlog: keeping SaaS sprawl and permissions under control with autonomous IT
App access requests and permission reviews pile up in every Microsoft 365 tenant. How an autonomous IT engineer clears the backlog, with an audit trail.
Read post →7 min read
Dex for MSPs is live: what we will show on July 8
Dex for MSPs is generally available now. On July 8 we onboard a client tenant in 4 minutes and watch Dex resolve real L1 to L3 tickets live.
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