Topic

autonomous IT

2 posts on autonomous IT.

August 2, 20268 min read

autonomous IT access management Microsoft 365 IT security MSP

The app-access backlog: keeping SaaS sprawl and permissions under control with autonomous IT

App access requests and permission reviews pile up in every Microsoft 365 tenant. How an autonomous IT engineer clears the backlog, with an audit trail.

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July 30, 20269 min read

autonomous IT Microsoft 365 help desk IT operations

Beyond the password reset: 5 everyday IT requests an autonomous engineer closes end to end

Five everyday Microsoft 365 IT requests an autonomous IT engineer resolves end to end - what each one takes, the audit trail, and where a human steps in.

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