The night shift you can't staff: what 24/7 IT coverage really costs an MSP
MSPs sell 24/7 SLAs they can't affordably staff. Here's the real cost of after-hours coverage - and what changes when L1-L3 resolves itself.
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IT operations
2 posts on IT operations.
Beyond the password reset: 5 everyday IT requests an autonomous engineer closes end to end
Five everyday Microsoft 365 IT requests an autonomous IT engineer resolves end to end - what each one takes, the audit trail, and where a human steps in.
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