How Temco Logistics immediately started seeing 40%+ ticket reduction with autonomous IT support for thousands of frontline workers.

The Organization

Temco Logistics is a California-based leader in last-mile delivery, specializing in appliance installation and in-home service on behalf of major retailers. With thousands of employees across the U.S. — and 9 new sites opening every week — Temco operates at a pace that demands IT support to keep up.

Their frontline workforce includes drivers, warehouse staff, and regional managers spread across East and West coasts. Many drivers don't have dedicated laptops or smartphones, making traditional IT support processes difficult to scale. Temco deployed Dex autonomous IT agents through SysAid to bring scalable, intelligent support to every corner of their operation.

The Challenge

200 support requests a day. A team of six.

Temco's lean IT team was overwhelmed. Frontline workers constantly needed help with password resets, phone wipes, and account access — the kind of repetitive, high-volume requests that consume IT capacity without adding strategic value.

• High volume of repetitive tickets — password resets and phone wipes for frontline drivers
• A 6-person IT team stretched across East and West coasts with rapid expansion underway
• Frontline staff with limited tech training and inconsistent device access
• Security and compliance concerns around AI handling sensitive account operations

“We were getting 200 people a day asking for support and different requests. I needed to automate. There was just no other way.”— Mark Beard, IT Director

The Approach

Autonomous IT agents embedded directly in Microsoft Teams.

Temco embedded Dex autonomous IT agents directly into Microsoft Teams, giving every employee — regardless of device or technical skill — a direct line to IT support. Agents were built and deployed by non-technical IT staff using plain language, without a single line of code.

“It's really that easy. You just ask the AI what you want, and it builds it for you step by step. The whole process is super clear and conversational.”— Jose Armendari, IT Analyst Lead

• Agents handle common requests automatically — password resets, account access, device help
• 24/7 self-service via Teams, reducing load on the 6-person IT team around the clock
• Built-in guardrails and fine-tuning ensure safe, compliant agent behavior
• Custom agents shaped to Temco's specific workflows and terminology

The Results

40%+ fewer tickets — and climbing. Within a month.

Within a month of deploying Dex autonomous agents, Temco saw an immediate and significant drop in ticket volume — a starting point, not a ceiling — and a complete shift in how frontline staff interacted with IT.

“We were seeing about 150 tickets a day, now we're down to around 90. The AI takes care of a big chunk of the repetitive stuff.”— Jose Armendari, IT Analyst Lead

Trust & Security

Autonomous — but always within guardrails.

Security was a top concern, especially around password resets and account permissions. Temco implemented strict guardrails and fine-tuning to ensure agent behavior stayed compliant and predictable. Every action is logged, every response is scoped — nothing operates outside the boundaries IT defines.

Non-technical IT staff could deploy and adjust agents with confidence, knowing the system was built to surface only the right data to the right people.