Dex
App credentials
ZE
ITSM & PSA

Zendesk setup instructions

API token (email/token)

To connect Dex to Zendesk, an admin creates an API token in the Admin Center and provides it with an agent email and your subdomain.

Steps
  1. 1Sign in to Zendesk as an administrator.
  2. 2Open Admin Center, then click Apps and integrations in the sidebar.
  3. 3Go to APIs → Zendesk API and ensure Token access is enabled.
  4. 4On the API tokens tab, click Add API token, optionally add a description, then click Save.
  5. 5Copy the token and store it securely — the full token is never shown again after you close the window.
  6. 6Note your subdomain (the {subdomain} in https://{subdomain}.zendesk.com) and the agent email to pair with the token.
Paste into Dex

The connection form in the Dex app store asks for these values:

Subdomain
e.g. mycompany in https://mycompany.zendesk.com
Agent email
Used as {email}/token in Basic auth.
API token
Shown only once at creation.
Open Zendesk console Official docs