Microsoft Copilot assists users and admins by surfacing suggestions — every action still requires a human to review and apply it. Dex investigates IT incidents, plans resolutions, and executes them autonomously across your entire IT environment.
| Parameter | Dex | Microsoft Copilot |
|---|---|---|
| Core function | Investigates, plans, and executes IT operations autonomously | Assists users with productivity tasks and surfaces recommended actions |
| Executes IT changes | Yes — directly across the full IT environment, with approval where needed | No — a human must review and apply every action manually |
| IT environment coverage | The full IT environment | Microsoft 365 applications only |
| Resolves issues without a ticket | Yes — intercepts and resolves before the request reaches a service desk | No — does not connect to ITSM or resolve incidents autonomously |
Book a live demo and see how Dex investigates, plans, and executes real IT operations across your entire IT environment.
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