Serval uses AI to automate ITSM — tickets, workflows, help desk. It is still operating inside that model. Dex is built on a different premise: resolve IT issues before they become tickets, and the help desk layer becomes largely unnecessary.
| Parameter | Dex | Serval |
|---|---|---|
| Setup | Connects to your existing IT environment. Live same day. | 4-week pilot with a dedicated engineer. Hundreds of templates, but custom workflows require manual description. |
| Core function | Root cause investigation and autonomous execution across the full IT environment | Help desk, access management, and workflow automation via pre-built and generated templates |
| Resolution | Investigates root causes and resolves issues it has never seen before | Executes pre-built workflows or generates new ones from natural language. Struggles on edge cases — novel requests escalate to a human. |
Book a live demo and see how Dex investigates, plans, and executes real IT operations across your entire IT environment.
