What is the difference between Console and Dex?

Console automates access provisioning and IT request workflows via playbooks. Its autonomy covers process execution — it does not investigate technical root causes or diagnose system state. Dex investigates incidents, identifies root causes, and executes resolutions across the full IT environment.

Does Console investigate technical IT issues?

No. Console's autonomy is in process execution — access requests and provisioning workflows. Technical incidents that require root cause investigation or system diagnosis are routed to human agents.

Can Dex handle access provisioning as well as incident investigation?

Yes. Dex handles both — access provisioning, onboarding, and service requests, as well as root cause investigation and resolution of technical IT incidents.

Does Dex have enterprise security certifications?

Yes. Dex holds ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type 2 certifications and runs on secure AWS infrastructure.

Dex vs Console

Console provisions access.Dex fixes what's broken.

Console automates access provisioning and IT request workflows via Slack and Teams. Its autonomy covers process execution — not technical diagnosis. Dex investigates root causes and executes resolutions across the full IT environment.

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Dex vs Console: a direct comparison

Parameter	Dex	Console
Setup	Connects to your existing IT environment. Live same day.	3-week structured onboarding. Playbook library and API connector configuration required.
Core function	Root cause investigation and autonomous execution across the full IT environment	Access provisioning and IT request automation via playbooks and on-the-fly API connectors
Resolution type	Technical diagnosis, root cause investigation, and autonomous execution	Process execution for access and provisioning. Does not investigate technical root causes.
Resolution rate	90%+ of IT issues, including novel and technical ones	25-75% depending on playbook coverage and configuration

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