Aisera is a horizontal agentic AI platform for IT, HR, and customer service. Dex is purpose-built for IT operations, executing autonomously across Microsoft 365 and the connected IT environment with a code-level policy engine, rather than distributing capability across many service domains.
| Parameter | Dex | Aisera |
|---|---|---|
| Core function | Autonomous IT engineer that investigates, plans, and executes IT work | Multi-domain AI agents for IT, HR, and customer service |
| IT depth | Purpose-built for IT operations with deep Microsoft 365 execution | IT is one of several supported domains; depth is shared across them |
| Executes IT changes | Yes, directly across Microsoft 365 and connected systems under policy | Emphasis on deflection, answers, and workflow automation |
| Pricing model | Per technician who operates Dex; employees are never licensed | Enterprise, quote-based |
| Trial and onboarding | Free 30-day start, no credit card | Enterprise sales motion |
| Governance | Code-level policy engine; no policy, no action | Platform-level enterprise controls |
Book a live demo and see how Dex investigates, plans, and executes real IT operations across your entire IT environment.
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