What is guided autonomy in Atera Robin?

Guided autonomy is how Atera describes Robin's resolution approach. An LLM selects from a pre-built library of RMM actions — password resets, software installs, service restarts, diagnostics, log collection — and executes them without requiring human approval on each step. The "guided" part is key: Robin is bounded by what actions have been configured. Anything outside the playbook library is escalated to a human.

Does Atera Robin have direct endpoint access?

Robin executes actions via an installed RMM agent on the device. This requires your entire RMM stack to run on Atera — typically a 6-12 month migration for teams already using another RMM.

Does Atera Robin investigate root causes?

No. Robin selects from a configured set of RMM actions based on the visible symptom. If the issue doesn't match a known playbook, Robin escalates. Dex investigates the actual state of your IT environment and reasons through to the root cause before executing a fix.

Do I need to switch RMM platforms to use Robin?

Yes. Atera Robin runs on Atera's RMM platform. Built-in actions are ready in hours to days, but migrating to Atera from an existing RMM typically takes 6-12 months for established teams. Dex connects to your existing IT environment without requiring any platform migration.

Can Atera and Dex be used together?

Potentially. Atera handles endpoint and server monitoring via RMM while Dex handles autonomous resolution of user-facing IT operations across the full IT environment. MSPs using Atera for RMM can add Dex to cover the cloud identity and user-request layer.

Which is better for MSPs: Atera Robin or Dex?

They serve different MSP use cases. Atera Robin automates Tier-1 resolution for scripted endpoint and server scenarios within the Atera RMM platform. Dex provides autonomous resolution across the full IT environment, handling both scripted and novel issues without requiring an RMM migration.

Dex vs Atera Robin

Robin is a technician.Dex is an engineer.

Robin is a technician. Given a symptom, Robin applies the closest matching fix from its playbook library. Dex is an engineer. Dex investigates why the problem happened, in the actual IT environment, and resolves it at the root.

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Dex vs Atera Robin: a direct comparison

Parameter	Dex	Atera Robin
Setup	Connects to your existing IT environment autonomously. No platform migration required. Most teams are live the same day.	Built-in actions ready in hours to days. But requires switching to Atera RMM — a 6-12 month migration for established teams.
Core function	Root cause investigation + autonomous execution across your IT environment	Guided autonomy: LLM selects and executes from pre-built RMM actions without per-step approval
Resolution depth	Investigates why the issue happened, then executes the fix at the source	Applies the configured action to the visible symptom. Bounded by the playbook library.
Resolution rate	90%+ of all IT issues, including novel ones	Approximately 80% Tier-1 resolution rate for scripted scenarios only

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