Claude Code is designed for software developers — it automates coding and development tasks, and requires an engineer to direct and oversee every session. Dex is designed for IT operations — it connects to your IT environment, investigates IT incidents, and resolves them autonomously with no engineering involvement required and enterprise-grade certifications built in.
| Parameter | Dex | Claude Code |
|---|---|---|
| Designed for | IT operations teams — autonomous IT execution across the full IT environment | Software engineers — automated coding, terminal, and development tasks |
| Requires an engineer to operate | No — IT teams deploy and use Dex without engineering involvement | Yes — an engineer must direct and oversee every Claude Code session |
| IT system integrations | Built-in integrations across the full IT environment | None — no built-in connection to M365, Google Workspace, or enterprise IT systems |
| Resolves IT incidents | Yes — investigates root causes and executes resolutions autonomously | No — can write scripts for IT tasks but requires engineering judgment and execution |
| Security certifications | ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, annual third-party audits | No enterprise IT security certifications |
| Audit trail | Full audit trail for every autonomous action taken in IT systems | No built-in IT governance or audit capabilities |
Book a live demo and see how Dex investigates, plans, and executes real IT operations across your entire IT environment.
