Security & Backup

Axcient x360Recover

Check backup health across your Axcient x360Recover fleet - clients, protected devices, backup jobs, restore points, and AutoVerify, all read-only.

Dex connects to the Axcient x360Recover public API so admins can answer backup-health questions conversationally - is this client backing up, when was the last good restore point, did AutoVerify pass, and how much storage is in use. Read-only by design: Dex browses clients, appliances, protected devices, backup jobs and history, restore points, and AutoVerify results, plus organization-wide vaults, users, and devices on an unscoped connection. Available as an MSP global app: one shared partner API key covers every client, and each Dex tenant is confined to its own Axcient client via client_id.

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What Dex does with Axcient x360Recover

Dex handles both admin workflows and employee self-service — all policy-guardrailed and audit-logged.

For admins (Dex Pro)

Check backup health per client - current and previous health status, latest local, cloud, and vault restore points, and thresholds, straight from the device list
Read a client profile and storage usage (local, vault, and cloud)
Browse appliances and the protected devices behind them for a client
Review backup jobs, job detail, and job history (status, start and end times, bytes, errors) for a device
List restore points for a device and read its latest AutoVerify results
On an unscoped connection, browse organization-wide vaults, users, devices, appliances, and the partner organization
Deploy as an MSP global app - one shared partner API key, each customer confined to its Axcient client via client_id

Just ask Dex

Your team types a request in plain language. Dex investigates, plans, and executes — with the right guardrails.

Admin prompts

>Is Contoso backing up? When was the last good backup on each device?
>Did AutoVerify pass for the file server at Acme?
>Show me the storage usage for this client - local, vault, and cloud
>List the backup jobs for the device DESK-FIN-07 and show me the recent history
>Which devices for this client have a degraded health status?

Policy actions

Every action Dex can take on Axcient x360Recover is declared, scoped, and guardrailed. Admins control which apply, who approves them, and whether they're limited to self-service.

Action	What it does	Guardrails
`axcient_x360recover_list_clients`	List every x360Recover client (unscoped MSP-master or single-organization connection only)	—
`axcient_x360recover_get_client`	Read one x360Recover client by client_id (path-forced on a scoped child)	—
`axcient_x360recover_get_client_usage`	Read this client storage usage - local, vault, and cloud	—
`axcient_x360recover_get_organization`	Read the Axcient partner organization (unscoped connection only)	—
`axcient_x360recover_list_client_devices`	List protected devices and their backup health for this client	—
`axcient_x360recover_list_devices`	List every protected device in the organization (unscoped connection only)	—
`axcient_x360recover_get_device`	Read one device by device_id (unscoped connection only)	—
`axcient_x360recover_list_device_restore_points`	List restore points for a device	—
`axcient_x360recover_list_asio_endpoint_restore_points`	List restore points by Asio endpoint id (unscoped connection only)	—
`axcient_x360recover_get_device_autoverify`	Read AutoVerify results for a device	—
`axcient_x360recover_list_client_appliances`	List appliances for this client	—
`axcient_x360recover_list_appliances`	List every appliance in the organization (unscoped connection only)	—
`axcient_x360recover_get_appliance`	Read one appliance by appliance_id (unscoped connection only)	—
`axcient_x360recover_list_device_jobs`	List backup jobs for a device under this client	—
`axcient_x360recover_get_device_job`	Read one backup job under this client	—
`axcient_x360recover_list_job_history`	List job history under this client	—
`axcient_x360recover_list_vaults`	List vaults (unscoped connection only)	—
`axcient_x360recover_get_vault`	Read one vault by vault_id (unscoped connection only)	—
`axcient_x360recover_get_vault_threshold`	Read a vault connectivity threshold (unscoped connection only)	—
`axcient_x360recover_list_users`	List Axcient organization users (unscoped connection only)	—
`axcient_x360recover_get_user`	Read one Axcient organization user (unscoped connection only)	—

How to configure Axcient x360Recover

Onboarding takes minutes. Dex validates your credentials before saving them.

Setup steps

1
In x360Portal, go to Settings > API Keys and generate a partner API key for Dex.
2
In Dex, enable the Axcient x360Recover integration and paste the API key.
3
Leave client_id blank on the MSP-master connection (or a single-organization customer) for organization-wide access.
4
For an MSP child tenant, discover the client_id from GET /x360recover/client on the master and save it on that tenant's connection.
5
Dex validates the key with a live read before saving, then confirms the client name matches the tenant so the mapping is correct.

Vendor documentation ↗

Credentials required

api_key: Axcient x360Portal partner API key (secret; sent as the x-api-key header)
client_id: This tenant's x360Recover client id (positive integer; leave blank on the MSP master or a single-organization customer)

Requirements

•An Axcient x360Recover (BDR) account with a x360Portal partner API key
•Read-only by design - Dex browses backup health, jobs, restore points, and AutoVerify but does not modify anything (vault threshold writes and D2C agent token mint are out of scope)
•For MSPs, deploy as a global app with one shared partner API key and per-tenant scoping by client_id