Pia is an MSP automation platform that resolves tickets through workflows configured against your PSA and RMM. Dex is an autonomous IT engineer that investigates, plans, and executes across Microsoft 365 for every client tenant from one account, handling novel requests by reasoning rather than only running pre-built automations.
| Parameter | Dex | Pia |
|---|---|---|
| Core function | Autonomous IT engineer that investigates, plans, and executes | MSP automation platform that runs configured resolution workflows |
| Handling novel requests | Reasons through edge cases and new tasks up to many steps | Strongest on tasks that match a configured automation |
| Multi-tenant model | One account and one bill across every client tenant; clients buy nothing | MSP-oriented, integrated with PSA and RMM per practice |
| Microsoft 365 depth | Deep native execution across Entra ID, Exchange, SharePoint, Teams, Intune | Automations across the MSP tool stack, PSA and RMM centric |
| Pricing model | Per technician who operates Dex; employees never licensed | MSP service-delivery pricing |
| Setup | Free 30-day start; discovery generates policies automatically | Automation configuration against your PSA and RMM |
Book a live demo and see how Dex investigates, plans, and executes real IT operations across your entire IT environment.
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